Taylor H. Moore
Fishers
Summary
Organized and driven professional with a passion for assisting others, committed to leveraging customer service expertise to enhance efficiency and inspire innovation. Dedicated to fostering a collaborative work environment and achieving shared objectives.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist ~ CPSS Certified
Eye Surgeons of Indiana
07.2024 - 12.2024
- Provided exceptional patient interaction by greeting patients warmly, assisting with check-in/check-out processes, and addressing inquiries in person and over the phone
- Scheduled appointments for multiple physicians, ensuring accurate calendar management and optimizing workflow
- Maintained and organized patient records in compliance with HIPAA regulations, ensuring data privacy and accuracy
- Collected and verified insurance information, determined eligibility, processed payments, and assisted patients with billing inquiries
- Performed general administrative duties, including filing, data entry, and managing correspondence to support office efficiency
Sales Associate + Key Holder
Pitaya
05.2022 - 06.2023
- Managed daily operations by opening and closing the store, ensuring security and readiness for business
- Delivered exceptional customer service in-store and via phone, addressing inquiries and resolving issues efficiently
- Welcomed customers warmly, fostering a positive shopping experience
- Enhanced brand visibility by creating and posting promotional content for the store’s Instagram page
Associate Point of Care Support Specialist (Internship)
Roche
05.2021 - 07.2021
- Supported the US LIAT depot pool by performing script loading and software updates as needed to maintain operational efficiency
- Assisted with packaging and shipping logistics to ensure accurate and timely distribution of materials
- Responded to and resolved POC support requests, providing effective solutions and maintaining high service standards
Education
Bachelor of Science - Dietetics
Indiana University
05.2025
Skills
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
- Multitasking and prioritization
- Time management and attention to detail
- Positive and professional demeanor
- Team collaboration and adaptability
Certification
CPSS Certified
Timeline
Medical Receptionist ~ CPSS Certified
Eye Surgeons of Indiana
07.2024 - 12.2024
Sales Associate + Key Holder
Pitaya
05.2022 - 06.2023
Associate Point of Care Support Specialist (Internship)
Roche
05.2021 - 07.2021
Bachelor of Science - Dietetics
Indiana University
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