Taylor Johnson
Indianapolis
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Team Lead / Forklift Operator /Customer Care Coordinator
Forge Staffing
Indianapolis
03.2019 - Current
- Led team in delivering staffing solutions to diverse clients.
- Coordinated schedules and assignments for temporary staff across various locations.
- Trained new hires on company policies and operational procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved client concerns through effective communication and problem-solving skills.
- Monitored performance metrics and provided feedback to team members.
- Identified opportunities for process improvements, implementing changes when required.
Campaign Lead
Stand for Children Leadership Center
Indianapolis
05.2017 - 06.2018
- Tracked outreach goals and engagement metrics to measure campaign success
- Built relationships with community members and increased voter Participation
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
Truck Loader / Dock Coordinator
UPS
Indianapolis
07.2013 - 04.2015
- Loaded and unloaded packages using manual and power equipment.
- Organized freight in designated areas for efficient access and processing.
- Ensured safety protocols were followed during loading operations.
- Inspected packages for damage before loading onto trucks.
Education
Walker Career Center
Indianapolis, INSkills
- Team leadership
- Community outreach
- Campaign analytics
- Time management
- Training development
- Problem solving
- Customer Account Management
- Client Relationship Building
- KPI Tracking & Performance Metrics
- Issue Resolution & Conflict Management
- Operations & Logistics Coordination
- Data Tracking & Reporting
- Team Leadership & Collaboration
- Time Management & Multitasking
- Compliance & Quality Assurance
Languages
English
Professional
Spanish
Limited
Timeline
Team Lead / Forklift Operator /Customer Care Coordinator
Forge Staffing
03.2019 - Current
Campaign Lead
Stand for Children Leadership Center
05.2017 - 06.2018
Truck Loader / Dock Coordinator
UPS
07.2013 - 04.2015
Walker Career Center