Taylor Wall
Jeffersonville
Summary
Highly-motivated employee with desire to take on new challenges and plenty of work. Strong work ethic, adaptability, and social skills. Great at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Restaurant Hostess
Chilis's Bar and Grill
Clarksville
11.2024 - Current
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations and organized seating arrangements for efficient flow.
- Assisted servers by communicating guest needs and special requests.
- Handled guest inquiries and resolved concerns with professionalism.
- Maintained cleanliness and organization of the host stand area.
- Trained new hostesses on procedures and customer service standards.
- Monitored dining area for guest satisfaction, addressing needs promptly.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Communicated with kitchen staff regarding customer feedback or complaints.
Ice Cream Server
Valley Dairy Freeze
Louisville
03.2022 - 08.2024
- Served ice cream and desserts to customers with friendly demeanor.
- Operated cash register for accurate order processing and payment handling.
- Maintained cleanliness of serving area and equipment throughout shifts.
- Assisted in inventory management by restocking supplies as needed.
- Trained new staff on proper serving techniques and customer service standards.
- Prepared specialty items according to established recipes and presentation guidelines.
- Engaged with customers to answer questions about menu items and flavors.
- Collaborated with team members to ensure efficient service during peak hours.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Operated cash register to collect payments from customers.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Memorized menu items, identifying allergens to streamline service to customers.
- Trained new employees on proper food handling techniques and customer service standards.
- Followed proper sanitation guidelines when handling food products.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
Education
Butler Traditional High School
Louisville, KentuckySkills
- Customer service
- Reservation management
- Seating organization
- Conflict resolution
- Communication skills
- Cash handling
- Friendly demeanor
- Scheduling
- Cleanliness and hygiene
- Table bussing
- Food station setup
- Dining area maintenance
Timeline
Restaurant Hostess
Chilis's Bar and Grill
11.2024 - Current
Ice Cream Server
Valley Dairy Freeze
03.2022 - 08.2024
Butler Traditional High School