TAYYIB LATHEEF

BCD Travel India Private Limited | Bangalore, India

• Issuance and reissue of tickets as requested by client through online booking tools.
• Hotel and car reservations for clients based on individual preferences, schedules and budgets.
• Helping clients achieve the lowest fares and minimize risks of penalties.
• Reviewed team work, itineraries to verify compliance with travel regulations and internal policies.
• Maintaining updated knowledge of airline regulatory requirements and industry standards for
  client support.
• Updating corporate traveller profiles with current information for optimal recordkeeping.
• Responded immediately to client questions, issues and complaints and found effective solutions
  when required.
• Researched hotels and airfare options to best meet client needs and expectations.
• Took payments via credit and debit cards and handled sensitive information deliberately.
• Assisted process analyst on operations to manage client correspondence, record tracking and data
  communications.
• Providing training, mentoring new hires and Quality Check

Key Achievements:

• Ticketing Accuracy: Issued and reissued over 1,500 tickets monthly with 100% accuracy, ensuring
  smooth travel experiences.
• Customer Satisfaction: Managed over 200 hotel and car reservations per month, achieving a 95%
  customer satisfaction rate.
• Team Development: Trained and mentored 20+ new hires, enhancing team efficiency by 15% and
  reducing on boarding time by 20%.

May 2021 to October 2021

• Identified Problems faced by the district and proposed policies and solutions
• Worked on 'Nammude Kozhikode' , Citizen governance Mobile Application
• Worked with ‘Udayam’ which is a comprehensive
• Rehabilitation program for the destitute
• Worked as a volunteer coordinating efforts between various departments of the government to create a stable and streamlined working model of oxygen supply in the district so that a shortage or crisis does not occur in the District.