T. DIPU SINGH
Guwahati
Summary
Hospitality Professional with Credentials of Opening Properties (Front Office), Planning and Strategizing Management, with added experience in F&B Service, Concierge and Travel Operations.
Overview
15
15
years of professional experience
6
6
Languages
Work History
Complex FOM
The Greenwood Hotel Guwahati
04.2024 - Current
- Demonstrated initiative and accountability.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
FOM
Storii by ITC Hotels Amoha Retreat Dharamshala
10.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
AFOM
Radisson Guwahati
09.2022 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Duty Manager
Vivanta Panaji Goa
11.2021 - 08.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Duty Manager
Vivanta Guwahati
11.2015 - 10.2021
- Preopening Team and responsible for setting up Concierge and Travel Desk.
- Key role in handling FAM Groups in Vivanta Guwahati.
- Handled rooms and Hotel transport for groups like South Asian Games 2016, Indian Super League 2017/2018, Under 19 FIFA World cup 2019, Namami Brahmaputra River festival 2017, Asian Paint, Fullerton, Advantage Assam, IOCL, WHO Meeting, Filmfare award 2020 and FICCI.
Concierge Executive
The Taj Mahal Hotel New Delhi
10.2012 - 11.2015
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Food and Beverage Associate
Radisson Blu Hotel Delhi (Paschim Vihar)
11.2010 - 04.2011
Food and Beverage Associate
Radisson Blu Hotel Delhi (Mahipalpur)
02.2010 - 10.2010
Education
MBA - Sales & Marketing
Lovely Professional University
PG Diploma - Hospitality and Tourism Management
K.K Handique State Open University
B.SC - HOTEL MANAGEMENT and TOURISM
LBIIHM New Delhi (IASE Deemed University)
Diploma - HOTEL MANAGEMENT and TOURISM
LBIIHM New Delhi
Bachelors of Arts - undefined
DELHI UNIVERSITY
H.S /10+2 - undefined
Assam Higher Secondary Education Council
HSLC/10th - undefined
Secondary Education Board of Assam
Skills
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Recognitions
- Managing Directors club, IHCL, 2017, 2018, 2021, 2022
- Great Deeds, Taj Mahal Hotel New Delhi, 2013
- Best WOW story, Taj Mahal Hotel New Delhi, 2014
Training And Experience
- Industrial Training, THE GRAND, New Delhi, Delhi
- Oriya food festival, Dilli Haat
- Wills India Fashion Week, Olive Bar & Kitchen, 2008
- Outdoor caterings, Hyatt Regency, The Grand, The Imperial, YellowChili (Amritsar), YellowChili (Noida), The Bristol (Gurgoan), Trident Hilton (Gurgoan), Laughter challenge (Chanakyapuri)
Co Curricular Activities
- Played Second Division Cricket League at district Level
- Won Gold in Arm Wrestling in 55 kg - 60 kg Category in District Level Competition
Mailing Address
D-2, Kalashni Apartment Solapara Road, Guwahati, Assam, 781008
Personal Information
- Height: 5 Feet 11 Inches
- Date of Birth: 05/31/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Complex FOM
The Greenwood Hotel Guwahati
04.2024 - Current
FOM
Storii by ITC Hotels Amoha Retreat Dharamshala
10.2023 - 03.2024
AFOM
Radisson Guwahati
09.2022 - 09.2023
Duty Manager
Vivanta Panaji Goa
11.2021 - 08.2022
Duty Manager
Vivanta Guwahati
11.2015 - 10.2021
Concierge Executive
The Taj Mahal Hotel New Delhi
10.2012 - 11.2015
Food and Beverage Associate
Radisson Blu Hotel Delhi (Paschim Vihar)
11.2010 - 04.2011
Food and Beverage Associate
Radisson Blu Hotel Delhi (Mahipalpur)
02.2010 - 10.2010
MBA - Sales & Marketing
Lovely Professional University
PG Diploma - Hospitality and Tourism Management
K.K Handique State Open University
B.SC - HOTEL MANAGEMENT and TOURISM
LBIIHM New Delhi (IASE Deemed University)
Diploma - HOTEL MANAGEMENT and TOURISM
LBIIHM New Delhi
Bachelors of Arts - undefined
DELHI UNIVERSITY
H.S /10+2 - undefined
Assam Higher Secondary Education Council
HSLC/10th - undefined
Secondary Education Board of Assam