Te'Asiah McRath
INDIANAPOLIS
Summary
Medical Administrative Assistant with experience in healthcare customer service, remote patient support, and administrative office tasks. Background includes nearly one year assisting Medicaid members in a high-volume healthcare call center, handling insurance verification, scheduling support, and HIPAA-compliant documentation. Skilled in patient communication, electronic health records, data entry, and problem-solving in fast-paced environments. Seeking entry-level medical office, hospital administrative, or remote healthcare support positions.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
2027
2027
years of professional experience
2
2
years of post-secondary education
Work History
Cashier
Goodwill Industries
INDIANAPOLIS
10.2025 - Current
- Assisted customers with purchases and provided excellent service during transactions.
- Operated cash register and processed payments accurately and efficiently.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Trained new cashiers on store policies and checkout procedures effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Restocked shelves with merchandise to maintain inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service Representative
Firstsource Solutions
Louisville
06.2024 - 06.2025
- Assisted Molina Healthcare members with questions regarding benefits, coverage, claims, and eligibility
• Handled high-volume inbound calls while maintaining professionalism and accuracy
• Verified member information and documented account interactions
• Resolved members' concerns and escalated complex issues when necessary
• Navigated multiple software systems to access and update member information• Maintained confidentiality and compliance with healthcare privacy standards
• Demonstrated strong communication, multitasking, and problem-solving skills - Assisted customers with inquiries and resolved issues effectively.
- Documented my interactions with the members
- Cold transfer and warm transfer members to the correct departments
- Assisted with looking for doctors for members
- Scheduled appointments and rides for members
Cashier
Kroger
Indianapolis
08.2017 - 05.2021
- Assisted customers with purchases and provided excellent service during transactions.
- Operated cash register and processed payments accurately and efficiently.
- Maintained cleanliness and organization of the checkout area and merchandise displays.
Warehouse Associate
Various employers
Indianapolis
- Loaded and unloaded shipments with care and attention to detail.
- Updated inventory records with precision using warehouse management systems to ensure stock accuracy.
- Picked, packed, and processed orders accurately
• Maintained productivity and quality standards
• Organized inventory and shipments
• Followed workplace safety procedures - Prepared merchandise for shipment by packing and labeling items to facilitate timely delivery.
- Used pallet jacks to move items to and from warehouse locations.
- Organized shelves, workstations, and pallet areas to uphold a safe and efficient work environment.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Education
Medical Administrative Assistant - Health Sciences
Ultimate Medical Academy
Clearwater, FL 08.2021 - 02.2023
Nurse Aid - Nursing
Ready To Care
09.2020 - 02.2021
Skills
Detail-oriented Medical Administrative Assistant experienced in healthcare customer service and remote patient support Delivered efficient administrative support in high-volume call center, managing insurance verification, scheduling, and HIPAA-compliant documentation Committed to enhancing patient communication and operational efficiency in dynamic healthcare settings
Timeline
Cashier
Goodwill Industries
10.2025 - Current
Customer Service Representative
Firstsource Solutions
06.2024 - 06.2025
Medical Administrative Assistant - Health Sciences
Ultimate Medical Academy
08.2021 - 02.2023
Nurse Aid - Nursing
Ready To Care
09.2020 - 02.2021
Cashier
Kroger
08.2017 - 05.2021
Warehouse Associate
Various employers