

Results-driven Platform Engineer with 8+ years of experience designing, automating, and securing cloud infrastructure at scale. Deep expertise in AWS cloud operations, Kubernetes (EKS), Terraform IaC, and end-to-end CI/CD pipeline engineering. Adept at bridging security, DevOps, and infrastructure teams to deliver compliant, high-availability platforms
Health Payer Platform (HPP) – Healthcare / Medicaid Platform
· Supported Health Payer Platform (HPP), a Medicaid enterprise healthcare solution serving state clients including Virginia, Vermont, Puerto Rico, South Dakota, North Dakota, and other client environments.
· Supported .NET and .NET Core applications hosted on Microsoft IIS, providing platform, infrastructure, deployment, configuration, and production support across Development, Test, and Production environments.
· Worked across AWS and Microsoft Azure cloud environments, supporting Windows EC2 instances, Azure Virtual Machines, networking, server configuration, patching, and infrastructure operations.
· Performed Windows OS patching, security patching, and server maintenance across AWS EC2 and Azure VM environments, coordinating updates and validating application availability after patching.
· Supported .NET Framework upgrades and application platform updates, including deployment validation and troubleshooting compatibility, configuration, and runtime issues.
· Used Nexus Agent security and vulnerability reports to identify required security updates, track patch compliance, and support vulnerability remediation across Windows servers.
· Supported infrastructure provisioning and application deployment using Azure DevOps (ADO), including build, release, deployment, and environment management processes.
· Used an internally developed ASP.NET-based DevOps deployment tool suite to automate and manage UX, BAS, and Batch application deployments across HPP environments.
· Performed pre- and post-deployment validation by capturing server/application snapshots and performing configuration comparisons to verify deployment changes and maintain environment consistency.
· Used Azure ARM templates to provision and configure Azure Virtual Machines and SQL Server infrastructure for HPP environments.
· Managed ServiceNow incidents and service requests for application, infrastructure, and server support, including application outages, runtime errors, application/server access, configuration issues, infrastructure requirements, patching, and deployment-related issues.
· Performed Root Cause Analysis (RCA) for application, infrastructure, connectivity, configuration, and deployment incidents; identified underlying issues, documented findings, and coordinated corrective and preventive actions.
· Supported Windows server access and Remote Desktop (RDP) issues, including NLA (Network Level Authentication) configuration/connectivity problems and expired RDP licensing, troubleshooting access issues and coordinating resolution with infrastructure teams.
· Performed application configuration management, including AppSettings, IOC settings, menus, security roles, and menu-item changes, using database and tenant comparison tools.
· Used an internally developed Tenant Compare Tool built with ADO.NET and ASP.NET to retrieve database configuration/data and display environment-specific differences for validation and troubleshooting.
· Supported Active Directory (AD) and AD FS role migrations for new environments using PowerShell automation and batch job scheduling.
· Supported deployment of CEF modules, including Pharmacy, Med/Dent, SVCS, EDI Gateway, and VUE360, by launching and executing Ansible Job Templates in AWX/Ansible Tower for automated application deployment and configuration.
· Troubleshot .NET/IIS applications, Windows servers, RDP/NLA, databases, connectivity, configuration, deployment, patching, and infrastructure issues across cloud and on-premises environments.
· Followed healthcare security and compliance requirements, including PHI/PII protection, access controls, vulnerability remediation, and secure handling of application and infrastructure environments.
· Coordinated with application, infrastructure, database, security, and DevOps teams for environment setup, deployments, OS/security patching, .NET upgrades, server access, configuration changes, pre/post-deployment validation, incident resolution, RCA, and infrastructure requirements.
· Worked within the Gainwell Technologies healthcare technology environment, supporting HPP as part of its Medicaid/healthcare platform portfolio.
Continuous integration/deployment: Azure DevOps (ADO) Pipelines, GitHub Actions