Teena Devdas
Summary
Dynamic professional with a proven track record at Accenture Solutions Pvt. Ltd., excelling in customer service and relationship building. Adept at problem-solving and performance evaluation, I drive team success through effective communication and leadership. Committed to delivering results, I leverage computer proficiency to enhance operational efficiency and exceed expectations.
Overview
10
10
years of professional experience
Work History
Associate
Accenture Solutions Pvt. Ltd.
04.2017 - 03.2021
- Interacted with customers regarding phone, broadband, and connected device billing inquiries.
- Assisted customers in upgrading accounts and selecting new services or add-ons.
- Facilitated service termination processes while promoting additional product offerings.
- Provided Tier 1 technical support for device-related issues and troubleshooting.
- Raised ITTS tickets for order or payment investigations with cross-functional teams.
- Trained new associates on operations, policies, and procedures.
Team Coach
ARK BPO Services Pvt. Ltd.
08.2015 - 04.2017
- Facilitated training sessions to elevate team skills and knowledge levels.
- Monitored performance to ensure compliance with company standards.
- Provided feedback to boost employee engagement and performance.
- Identified improvement areas and developed actionable plans.
- Organized meetings to address challenges and share best practices.
- Implemented enhancements based on team insights.
- Managed workflows to ensure timely task completion.
- Created reports summarizing progress against metrics.
Sr. Associate
ARK BPO Services Pvt. Ltd.
10.2013 - 07.2015
- Ensured timely repairs, inspections, and maintenance of foreclosed properties by approved vendors.
- Facilitated collaboration with cross-functional teams for seamless transition from pre-marketing to marketing phases.
- Coordinated with cross-functional teams to streamline workflows and improve service delivery.
- Managed escalated customer inquiries, ensuring timely resolution and satisfaction.
Associate
Altisource Business Solutions Pvt. Ltd.
07.2011 - 10.2013
- Executed mortgage and loan verification processes according to policy documentation.
- Processed payments related to policies and loans efficiently.
- Contacted brokerage firms for prompt payment resolution and settlements.
- Verified client information through calls to insurance companies and agents.
- Serviced, renewed, canceled, and reinstated insurance policies as required.
Education
H.S.C -
Wilson College
Mumbai01-2002
S.S.C -
Robert Money High School
Mumbai01-2000
Skills
- Customer service
- Professional image
- Relationship building
- Work ethic
- Determination
- Attention to detail
- Quick learning
- Multi-tasking
- Deadline management
- Team leadership
- Problem-solving
- Computer proficiency
- Performance evaluation
- Verbal and written communication
Personal Information
- Passport Number: Active Passport
- Marital Status: Married
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Timeline
Associate
Accenture Solutions Pvt. Ltd.
04.2017 - 03.2021
Team Coach
ARK BPO Services Pvt. Ltd.
08.2015 - 04.2017
Sr. Associate
ARK BPO Services Pvt. Ltd.
10.2013 - 07.2015
Associate
Altisource Business Solutions Pvt. Ltd.
07.2011 - 10.2013
H.S.C -
Wilson College
S.S.C -
Robert Money High School
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