Teena Devdas
Summary
Dynamic professional with a proven track record at Accenture Solutions Pvt. Ltd., excelling in customer service and relationship building. Adept at problem-solving and performance evaluation, I drive team success through effective communication and leadership. Committed to delivering results, I leverage computer proficiency to enhance operational efficiency and exceed expectations.
Overview
10
10
years of professional experience
Work History
Associate
Accenture Solutions Pvt. Ltd.
04.2017 - 03.2021
- Interacted with customers regarding phone, broadband, and connected device billing inquiries.
- Assisted customers in upgrading accounts and selecting new services or add-ons.
- Facilitated service termination processes while promoting additional product offerings.
- Provided Tier 1 technical support for device-related issues and troubleshooting.
- Raised ITTS tickets for order or payment investigations with cross-functional teams.
- Trained new associates on operations, policies, and procedures.
Team Coach
ARK BPO Services Pvt. Ltd.
08.2015 - 04.2017
- Facilitated training sessions to elevate team skills and knowledge levels.
- Monitored performance to ensure compliance with company standards.
- Provided feedback to boost employee engagement and performance.
- Identified improvement areas and developed actionable plans.
- Organized meetings to address challenges and share best practices.
- Implemented enhancements based on team insights.
- Managed workflows to ensure timely task completion.
- Created reports summarizing progress against metrics.
Sr. Associate
ARK BPO Services Pvt. Ltd.
10.2013 - 07.2015
- Ensured timely repairs, inspections, and maintenance of foreclosed properties by approved vendors.
- Facilitated collaboration with cross-functional teams for seamless transition from pre-marketing to marketing phases.
- Coordinated with cross-functional teams to streamline workflows and improve service delivery.
- Managed escalated customer inquiries, ensuring timely resolution and satisfaction.
Associate
Altisource Business Solutions Pvt. Ltd.
07.2011 - 10.2013
- Executed mortgage and loan verification processes according to policy documentation.
- Processed payments related to policies and loans efficiently.
- Contacted brokerage firms for prompt payment resolution and settlements.
- Verified client information through calls to insurance companies and agents.
- Serviced, renewed, canceled, and reinstated insurance policies as required.
Education
H.S.C -
Wilson College
Mumbai01-2002
S.S.C -
Robert Money High School
Mumbai01-2000
Skills
- Customer service
- Professional image
- Relationship building
- Work ethic
- Determination
- Attention to detail
- Quick learning
- Multi-tasking
- Deadline management
- Team leadership
- Problem-solving
- Computer proficiency
- Performance evaluation
- Verbal and written communication
Personal Information
- Passport Number: Active Passport
- Marital Status: Married
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Timeline
Associate
Accenture Solutions Pvt. Ltd.
04.2017 - 03.2021
Team Coach
ARK BPO Services Pvt. Ltd.
08.2015 - 04.2017
Sr. Associate
ARK BPO Services Pvt. Ltd.
10.2013 - 07.2015
Associate
Altisource Business Solutions Pvt. Ltd.
07.2011 - 10.2013
H.S.C -
Wilson College
S.S.C -
Robert Money High School
Similar Profiles
Pranshu SoniPranshu Soni
Application Development Analyst at Accenture Solutions Pvt. Ltd.Application Development Analyst at Accenture Solutions Pvt. Ltd.
AINSTEN NADARAINSTEN NADAR
Service Delivery Ops Associate Manager, RTR (GBS - Revenue) at Accenture Solutions Pvt. Ltd.Service Delivery Ops Associate Manager, RTR (GBS - Revenue) at Accenture Solutions Pvt. Ltd.
Arghya NeogiArghya Neogi
Cloud Consultant at Accenture Solutions Pvt. Ltd.Cloud Consultant at Accenture Solutions Pvt. Ltd.
Pratap UllalPratap Ullal
Scrum Master at Accenture Solutions Pvt. Ltd.Scrum Master at Accenture Solutions Pvt. Ltd.
PIYUSH RANJAN DASPIYUSH RANJAN DAS
Associate at BNY IndiaAssociate at BNY India