Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic

Teena Gunpe

Hyderabad

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company, while being self- motivated and flexible.

Overview

9
9
years of professional experience

Work History

Senior Technical Implementation Specialist

Cognizant
02.2023 - Current
  • Trained on Level 1 and Level 2 tasks/scenarios.
  • Handled tough calls, which were leading to possible escalation.
  • Handled Silver Clients around the globe to resolve their technical issues.

Contact Centre Representative

HSBC
04.2022 - 11.2022

Senior Customer Associate

Sykes
11.2020 - 04.2022

SpiceJet Airlines
04.2019 - 10.2020

Customer Service Agent

Etihad Airways
11.2015 - 09.2018

Education

MBA (Human Resources) -

Princeton PG College
10.2020

Bachelor of Commerce -

Kranthi Degree College
04.2017

Intermediate -

Badruka Girls Junior College
05.2014

SSC -

St. Joseph's High School
05.2012

Skills

  • Complex issue resolution
  • Customer Support
  • Client management
  • Customer Needs Assessment

Accomplishments

  • 1st Prize in School level Kho Kho
  • Runner up in MCH's Table Tennis Competition
  • 3rd Prize in school level dance competition
  • 2nd prize in college level Dance competition
  • Certificate of Appreciation from Etihad Airways for demonstrating the value of taking responsibility in the face of all adversity
  • Appreciation Certificate of Etihad Airways for High Ancillary Revenue
  • Appreciation Certificate of Air India Sats for Best Customer Service

Personal Information

  • Date of Birth: 08/25/1996
  • Nationality: Indian

Languages

English, Hindi, Telugu

Hobbies and Interests

Listening songs, Dancing

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Timeline

Senior Technical Implementation Specialist

Cognizant
02.2023 - Current

Contact Centre Representative

HSBC
04.2022 - 11.2022

Senior Customer Associate

Sykes
11.2020 - 04.2022

SpiceJet Airlines
04.2019 - 10.2020

Customer Service Agent

Etihad Airways
11.2015 - 09.2018

MBA (Human Resources) -

Princeton PG College

Bachelor of Commerce -

Kranthi Degree College

Intermediate -

Badruka Girls Junior College

SSC -

St. Joseph's High School
Teena Gunpe