Teena Jagadeesan
Project Manager
Bangalore
Work Preference
Summary
Senior Level Professional with 20 years of exposure in managing Projects, Client Engagements and product Development Lifecycle across various industries; Demonstrated ability to manage project lifecycles and implement process improvements. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
21
21
years of professional experience
1
1
Language
1
1
Certificate
Work History
Project Manager
Glow Networks
06.2022 - Current
- Managed Software deployments and Implementations for 5G client which contributed to achieving organization’s prioritized initiative of launching new AOIs. Planned well-organized ‘changes’ and establish ‘best service practices’ to ensure minimal downtime and improved service delivery.
- Invigorate business capabilities by application of technology integrations, process automation, change management, & risk control.
- Integrate project deliverables in alignment with latest technology and business strategy while defining tools and frameworks.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Teena Jagadeesan’s Resume | Confidential
Project Manager
DXC Technology
01.2017 - 05.2022
- Collaborate with stakeholders such as business users, project technical team, delivery leads of business units, vendors and PMOs.
- Gather requirements from Customer and work closely with Architects & automation team for the implementation of the solution.
- Hold accountability for planning and securing resources from multiple support teams from different geographical locations.
- Manage and lead the project team which includes Business Analyst, designing team, development team, and testing team.
- Monitor the overall progress and effectively manage people utilization; take corrective action/steps whenever necessary.
- Supports a culture of continuous process improvement through identifying issues and key indicators around team performance.
- Recognize the client’s viewpoint and situation, and be able to reciprocate in the most appropriate and responsible way possible.
- Planned, designed, and scheduled phases for large projects.
- Teena Jagadeesan’s Resume | Confidential
Project Manager
KPIT Technologies
02.2016 - 01.2017
- Deployed HPE/DXC Support for Aviva UK Release Schedule, monthly releases, overtime approvals to work on Release weekend
- Collaborated with HPE technical team to provide a cover to ensure the smooth execution of the release implementation plans
- Coordinates with Technical teams for any issues reported and share Periodical Release status report with HPE management
- Teena Jagadeesan’s Resume | Confidential
Solution Delivery Lead
Wipro Technologies
12.2009 - 02.2015
- Showcased the capabilities of Desktop Automation & Remote-control tools and developed solutions for customer specific application issues
- Efficiently managed Genesys User account in CME, ASA and handled Installation and troubleshooting of Softphone related issues
- Successfully handled Configuring and Troubleshooting issues with Citrix client, Standalone and Network printers
- Resourcefully conducted Remote installation of applications using tools such as VNC Viewer and Dameware systems
- Worked as Desktop & Genesys Support Engineer and provided support to clients on Desktops, Printers, Blackberries & softphone
- Conducted Successful Demo’s, Sessions, knowledge transfers and Trainings for Delivery Teams and fresh employees
- Teena Jagadeesan’s Resume | Confidential
Technical Support Engineer
HCL Ltd.
11.2004 - 10.2006
- Efficiently managed issues, conducted troubleshooting customer specific application issues along with provision of logical closure
- Maintained TAT with effective solution ticket given in SLA while adhered to quality parameters & handled escalations consistently
- Restored network issues, configuring operating systems and used remote desktop connections to provide immediate support
- Maintained system security and data backup and recovery while administered computer networks & computing environments
- Teena Jagadeesan’s Resume | Confidential
Education
Bachelor in Engineering - Electrical, Electronics And Communications Engineering
Sona College of Technology
Salem, India 04.2001 -
Executive Development Program - Datascience
XRLI, Virtual Interactive Learning
Online 04.2001 -
PGP - Cloud Computing
Great Learning
Online 04.2001 -
Skills
Project management
Project planning
Project planning and development
Project tracking
Risk management
Schedule management
Team collaboration
Project scheduling
Client relations
Document management
Customer relations
Scope management
Root-cause analysis
Team bonding
Project scope
Agile methodology
Cross-functional collaboration
Stakeholder communications
Processes and procedures
Change control processes
Key Highlights
- Showcased the capabilities of Desktop Automation & Remote-control tools and developed solutions for customer specific application issues
- Efficiently managed Genesys User account in CME, ASA and handled Installation and troubleshooting of Softphone related issues
- Successfully handled Configuring and Troubleshooting issues with Citrix client, Standalone and Network printers
- Resourcefully conducted Remote installation of applications using tools such as VNC Viewer and Dameware systems
- Worked as Desktop & Genesys Support Engineer and provided support to clients on Desktops, Printers, Blackberries & softphone
- Conducted Successful Demo’s, Sessions, knowledge transfers and Trainings for Delivery Teams and fresh employees
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
02-2023
Project Manager
Glow Networks
06.2022 - Current
Project Manager
DXC Technology
01.2017 - 05.2022
Project Manager
KPIT Technologies
02.2016 - 01.2017
Solution Delivery Lead
Wipro Technologies
12.2009 - 02.2015
Technical Support Engineer
HCL Ltd.
11.2004 - 10.2006
Bachelor in Engineering - Electrical, Electronics And Communications Engineering
Sona College of Technology
04.2001 -
Executive Development Program - Datascience
XRLI, Virtual Interactive Learning
04.2001 -
PGP - Cloud Computing
Great Learning
04.2001 -