Teena Joyce Botumanchi

• Possess five years of hands-on experience in data collection and analysis.
• Demonstrated ability to work independently and collaboratively to achieve project goals.
• Exhibited curiosity and detail-oriented approach while tackling complex analytical challenges.
• Applied prompt engineering knowledge in various projects.
• Extracted and collected data from financial documents efficiently.
• Executed data annotation, labeling, entity disambiguation, and enrichment tasks.
• Familiar with industry-standard annotation methods and machine learning paradigms.

Optimized workload distribution for team of email and phone support agents, enhancing SLA compliance across channels.

• Implemented coaching sessions and performance dashboards, increasing first-contact resolution rates and decreasing average handling time.
• Managed escalated account and transaction issues, coordinating cross-functional teams to resolve high-severity cases within SLA targets.
• Redesigned escalation workflows and policies, minimizing recurring escalations while boosting customer satisfaction.

• Respond to and resolve customer inquiries via email and phone calls, maintaining high professionalism and rapid turnaround times.
• Collaborate effectively within a team environment to ensure consistent support and adherence to best practices.
• Address customer queries and escalations concerning account details, online transactions, and related issues, ensuring responses meet defined service level agreements (SLAs) and align with network service standards.
• Interact with customers proactively—via calls or emails—to investigate and resolve support tickets within the ART ticketing system, aiming for first‑contact resolution whenever possible.

• Resolving customer queries through emails. Expertise in working with a team. Handle customer queries and escalations related to their accounts, online transactions and various other queries within the service levels to ensure that the site service levels are in acceptance with the network service levels. Interacting with the customer and resolving the customer ticket within ART. and include calls as well