Client Interaction, Networking
Teena Sreenarayanan
Senior Production Services Analyst
Summary
Senior Production Services Analyst with additional experience as a Senior Application Developer, demonstrating a proven track record of success in the financial services and healthcare industries.
Expertise lies in resolving, maintaining, and managing trading applications and related software, based on end-user service requests while ensuring adherence to defined SLAs and client satisfaction.
Cultivating rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
To seek and maintain full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Sr.Production Services Analyst
BNY
2 2021 - Current
- Identified and resolved production issues through root cause analysis and research.
- Analyze code and try recreating the issues in the test environment and providing the error logs using monitoring tools like Splunk and AppDynamics to help fix issues.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations using internal monitoring tools created with Angular and Java.
- Improved internal knowledge sharing by developing comprehensive documentation of troubleshooting steps and outlining standard operating procedures for various tasks in the BNY's internal Confluence and Sharepoint pages.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth by creating Splunk Dashboard and creating Alerts.
- Researched and adopted new technologies like BNY's Eliza internal GenAI platform to add value to existing functions.
- Queried databases for information needed for issue analysis and report processing.
- Resolving tickets and having live troubleshooting sessions with the global clients.
- Creating and adding features to our internally developed monitoring Production Services Tool using Angular and Java Microservices.
Tech Lead Application Developer
BNY
02.2016 - 01.2021
- Worked as a developer for the BNY's major trading application which is widely used by Investment Managers and Broker Dealers.
- Involved in all the phases from requirement analysis, estimation, design, implementation, testing, conducting review code meetings and maintenance.
- Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
- Mentored junior developers, fostering a culture of continuous learning and skill improvement.
- Enhanced application performance by identifying bottlenecks and optimizing code.
- Ensured seamless integration between front-end and back-end systems by coordinating closely with design teams during development phases.
- Maximized user satisfaction by gathering feedback and incorporating it into future iterations of our application.
Senior Application Developer
BNY
10.2014 - 12.2016
- Designed and developed features for BNY's trading application and involved in development of tools supporting the application.
- Implemented consistent coding practices.
- Delivered high-quality applications on time meeting client specifications and expectations.
- Utilized agile methodologies to respond quickly to changing requirements, ensuring timely delivery of critical functionality.
- Coordinated deployments of new enhancements, feature updates and fixes.
Software Engineer
HCL Technologies
08.2011 - 10.2014
- Worked for a console based C# .net application which manages X-Ray images of patients
- Maintained existing software systems by identifying and correcting software defects.
- Involved in end to end responsibility from requirement analysis to implementation, testing and maintenance.
- Collaborated with Japanese clients to define solution requirements which involved translating of the specifications from Japanese to English.
Education
Master of Computer Application -
Sri Venkateswara College of Engineering
Bachelor of Physics - undefined
PSG College of Arts and Science
Skills
Visual Studio 2019, Visual Studio Code, Eclipse, GIT Lab, Source Tree, ServiceNow, AppDynamics, Splunk, SQL Developer
Certification
WPF 3.5 Certification at HCL Technologies Ltd.
Accomplishments
- Provided root cause/resolved for nearly 40 plus tickets which were in the dev team's in a span of 1 week.
- And proactively monitored new incoming tickets and reassigned to help desk with updates to the user to maintain minimum count of the incoming tickets.
Appreciations
- Received appreciation mails from the US Help Desk Manager and was acknowledge by CIO of BNY, for handling the clients in the most appropriate way and resolving the customer issues.
- Received multiple Employee of the Month awards.
Interests
Painting and Singing
Timeline
Tech Lead Application Developer
BNY
02.2016 - 01.2021
Senior Application Developer
BNY
10.2014 - 12.2016
Software Engineer
HCL Technologies
08.2011 - 10.2014
Sr.Production Services Analyst
BNY
2 2021 - Current
Master of Computer Application -
Sri Venkateswara College of Engineering
Bachelor of Physics - undefined
PSG College of Arts and Science
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