Teena Tomy
Bengaluru
Summary
With a proven track record at TCS, I've excelled in product backlog management and fostering strong stakeholder relationships, enhancing product development and team synergy in the Investment Banking domain. My expertise in business analysis and roadmap development has significantly contributed to strategic project successes, showcasing my ability to blend technical acumen with effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Product Owner and Tech Lead
TCS
01.2024 - Current
- Managed product roadmap, aligning team efforts with strategic objectives and optimizing resource allocation.
- Gathered user feedback for guiding product enhancements and improving user satisfaction.
- Owned and prioritized product backlog.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Being a technical lead, learned kafka and helped the team to understand the requirements and deliver quality deliverables on time.
- Also owns another team who works on Power BI report development and guides them on DBT modelling, Database table designs and with snowflake queries.
Scrum Master and Tech Lead
TCS
01.2022 - 12.2023
- Managed sprint reviews utilizing Jira and a customer provide tool called Rally, resulting in streamlined feedback and continuous product enhancement for agile teams.
- Identified and resolved blockers to maximize uninterrupted workflow and timely project delivery.
- Guided developers in adopting best practices and achieving higher code quality.
- Coached team utilizing Confluence, resulting in effective knowledge-sharing and documentation practices for project success.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- This team was mainly focusing on reports development based on SAP Business Object Product
- Worked with the team as a PL/SQL developer and guided them so that quality deliverables are delivered in a timely manner.
Senior Technical Leader
TCS
06.2017 - 08.2020
- As a lead of a support team that manages multiple QA, UAT , Client demo and training environments for an Investment banking domain project, guided the team to implement automated monitoring tools, known issue documentation which quickly identify issues and reduce downtime.
- Facilitated incident debriefings, fostering culture of continuous improvement.
- Developed comprehensive reports on root causes, informing better system design.
- Leveraged communication tools to provide real-time updates, improving stakeholder confidence.
- Spearheaded incident identification process, minimizing downtime for critical systems.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
- Fostered a culture of continuous improvement within the organization through consistent review and refinement of existing processes.
- Developed and maintained detailed documentation for incident management processes, ensuring consistency in response strategies.
- Optimized resource allocation during major incidents through effective prioritization and delegation techniques.
- Managed a team of 12 people working in multiple timezones and having different skills like PLSQL, Java, DevOps, Middleware and DBA teams
Technical Lead
TCS
06.2013 - 05.2017
- Being the critical resource of production support project which supports Investment Banking product for multiple clients in various locations ie UK and US, managed incident resolution process, ensuring timely communication with stakeholders and minimal impact on business operations.
- Implemented best practices for change management, minimizing risk during system updates or enhancements.
- Reduced downtime by proactively monitoring system health and addressing potential risks before they escalated.
- Conducted root cause analysis for recurring issues, leading to long-term solutions that enhanced system stability.
- Contributed to capacity planning efforts by analyzing historical data trends and making informed recommendations for future resource allocation.
- Spearheaded knowledge sharing initiatives among team members to promote collaboration and improve collective expertise in production support engineering tasks.
- Collaborated with cross-functional teams to develop and implement system improvements for optimal production support.
- Enhanced system performance by identifying and resolving production issues in a timely manner.
- Increased customer satisfaction by providing effective technical support and troubleshooting services.
- Performed root cause analysis and implemented corrective actions.
Product Specialist
TCS
01.2009 - 04.2012
- Facilitated user feedback sessions to provide valuable insights for product innovation.
- Provided expert technical support, resolving customer queries and boosting satisfaction levels.
- Resolved high-priority technical incidents to enhance user satisfaction and system reliability.
- Utilized feedback management tools to gather insights, driving product improvement initiatives.
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
Senior Developer
TCS
11.2006 - 09.2007
- Spearheaded major software upgrades, enhancing user experience for enterprise products.
- Guided junior developers in coding best practices, improving overall team code quality.
- Managed complex integration projects using Jenkins, achieving seamless system interoperability for clients.
- Utilized New Relic to monitor and optimize system performance, achieving high reliability and efficiency.
Developer
TCS
11.2004 - 10.2006
- Created scalable microservices using Docker and Kubernetes, enhancing system reliability.
- Facilitated agile ceremonies, streamlining workflows for increased productivity.
- Guided team through Git workflows and CI/CD pipelines using GitHub and Jenkins, ensuring seamless integration.
- Refined existing codebase, reducing load times and improving application performance.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Coordinated deployments of new software, feature updates and fixes.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Translated technical concepts and information into terms parties could easily comprehend.
- Proved successful working within tight deadlines and a fast-paced environment.
- Built databases and table structures for web applications.
Education
Bachelor of Technology - Electronics And Communication Engineering
TKM College of Engineering
University Of Kerala06-2004
Skills
- Agile Product Management
- Release planning
- Business analysis
- Product backlog management
- Feature prioritization
- Technical Skills
- SQL,PL/SQL Programming
- Oracle RDBMS Data Modelling
- DBT (Data Build Tool) Data Modelling
- Data Pipelines design and maintenance using Confluent Kafka
- Kafka Connectors Using Confluent Kafka
Certification
- Professional Scrum Master 2 (PSM 2) certification issued by Scrum.org in November 2023
- Business Analytics and Business Intelligence masters diploma course from Great Lakes Institute of management in 2017-2018
- NCFM Certification Mutual Funds Beginners Module 2010
- NCFM Certification Securities Market Basic Module 2006
- Oracle SQL Certification 2005
- Certified Data Professional (CDP)
Timeline
Product Owner and Tech Lead
TCS
01.2024 - Current
Scrum Master and Tech Lead
TCS
01.2022 - 12.2023
Senior Technical Leader
TCS
06.2017 - 08.2020
Technical Lead
TCS
06.2013 - 05.2017
Product Specialist
TCS
01.2009 - 04.2012
Senior Developer
TCS
11.2006 - 09.2007
Developer
TCS
11.2004 - 10.2006
Bachelor of Technology - Electronics And Communication Engineering
TKM College of Engineering
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