Teertha Shetty
Data Operations Associate
Pune
Work Preference
Summary
Dynamic operations professional with a proven track record at Redaptive Inc, enhancing efficiency and compliance through innovative process improvements. Skilled in Salesforce and project management, I excel in cross-functional collaboration and customer satisfaction, driving significant revenue retention and operational stability. Committed to delivering impactful results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Data Operations Associate
Redaptive Inc
06.2023 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Achieved significant improvements in process compliance by revising and implementing new operational guidelines.
- Coordinated with cross-functional teams to ensure seamless execution of operational plans, enhancing overall project outcomes.
- Processed and managed $1.1M+ in customer renewals across 300+ contracts, partnering with Field Ops to ensure accurate, on-time execution and revenue continuity.
- Enabled a strong FY2026 revenue start by executing hundreds of renewal orders, directly supporting revenue retention, forecast accuracy, and operational stability for Data Solutions.
Market Research Intern
Infogence Global Research
03.2023 - 05.2023
- Collected and analyzed consumer data for better-targeted marketing campaigns, increasing customer engagement.
- Utilized various research tools and methodologies for accurate data collection, ensuring high-quality results that guided decision-making processes.
- Provided support in the development of marketing strategies based on research findings, driving sales growth.
- Contributed fresh perspectives that led to innovative solutions by applying academic knowledge within a real-world business environment.
- Prepared detailed reports and presentations to share research results with senior management, informing strategic decisions.
- Maintained a well-organized database of research findings for easy retrieval when needed, streamlining team efficiency.
- Supported the creation of compelling sales materials using market insights, helping drive revenue growth through targeted messaging.
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
Operations Manager
NbliK AI
01.2023 - 02.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
Education
High School Diploma -
St. Ursula's High School And Junior College
Pune 04.2001 -
Bachelor of Science - Economics (Honours)
MIT World Peace University
Pune 04.2001 -
Skills
Operations management
Team support
Operational reporting
Verbal and written communication
Project management
Proficient in Salesforce, Tableau, PowerBi, MS Office
Database management
Analytical skills
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Software
PowerBi
Tableau
Salesforce
Ms Office
Python
MySQL
Timeline
Data Operations Associate
Redaptive Inc
06.2023 - Current
Market Research Intern
Infogence Global Research
03.2023 - 05.2023
Operations Manager
NbliK AI
01.2023 - 02.2023
High School Diploma -
St. Ursula's High School And Junior College
04.2001 -
Bachelor of Science - Economics (Honours)
MIT World Peace University
04.2001 -