Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic
TEHLEEL GUL

TEHLEEL GUL

Pune

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

DELL
Mumbai
06.2023 - Current
  • Provided exceptional customer support through phone, email, and live chat, addressing and resolving inquiries and issues promptly.
  • Assisted customers with technical troubleshooting, product information, and service requests, ensuring accurate and efficient solutions.
  • Maintained detailed records of customer interactions in the CRM system, ensuring data accuracy and integrity.
  • Collaborated with cross-functional teams, including technical support and sales, to escalate and resolve complex issues.
  • Achieved high customer satisfaction scores and met performance metrics, including response time, first call resolution (FCR), and customer satisfaction (CSAT).

Global Sales Executive.

Forever living Products International
Mumbai
12.2022 - 05.2023
  • Managed global sales operations, consistently achieving quarterly targets.
  • Developed and executed strategic marketing initiatives to enhance product visibility and drive sales growth.
  • Cultivated and maintained strong client relationships, ensuring high satisfaction and retention rates.
  • Analyzed market trends and competitor activities to identify new business opportunities.
  • Provided leadership and guidance to sales teams, fostering a culture of accountability and achievement.
  • Implemented efficient sales processes and CRM tools to streamline operations and enhance productivity.

Education

BBA - International Business Management

MIT ADT University
Pune, MH
10-2022

Skills

  • Customer Relationship Management (CRM): Experience in maintaining and enhancing customer relationships to drive satisfaction and retention
  • Sales and Marketing: Proficiency in developing and executing sales strategies, market analysis, and promotional campaigns to drive revenue growth
  • Communication Skills: Effective verbal and written communication abilities, crucial for interacting with customers, team members, and stakeholders
  • Problem-Solving: Strong analytical skills to identify issues, evaluate options, and implement solutions to meet customer and business needs
  • Team Leadership: Experience in providing guidance and support to sales teams, fostering a collaborative and goal-oriented work environment
  • Data Analysis: Ability to analyze sales data, market trends, and customer insights to make informed business decisions and optimize sales strategies

Accomplishments

  • Brand marketing in Consortx LLP
  • Influence of political risk on Foreign Direct Investment FDI

Certification

  • Diploma in computer science and management.

Affiliations

  • Customer Service Excellence: Continuously improve service delivery through regular feedback analysis and implementing enhancements based on customer insights.
  • Process Optimization: Streamline operations by identifying inefficiencies and proposing solutions to enhance productivity and customer satisfaction.
  • Cross-functional Collaboration: Foster teamwork by coordinating with departments like sales and marketing to align strategies and improve customer experience.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Customer Service Representative

DELL
06.2023 - Current

Global Sales Executive.

Forever living Products International
12.2022 - 05.2023

BBA - International Business Management

MIT ADT University

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TEHLEEL GUL