Teiki Langstang
shillong
Summary
Dynamic hospitality professional with extensive experience at Hyatt Regency Creek Heights, excelling in upselling, and ensuring skilled food and beverage supervision, with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels.Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.
Overview
5
5
years of professional experience
Work History
Team Leader
hyatt regency creek height
dubai
08.2022 - Current
- Supervise daily operations of the outlet, ensuring smooth service,monitoring standards,food quality,and guest satisfaction,while maintaining,compliance with health,safety,and sanitation regulation.
- Conduct regular inspecation to maintain a clean,safe,and organized environment,and understand and explain the outlet's concept and offering to guest and colleagues.
- Respond proactively to guest inquiries, monitor VIP guest requirements,and handle guest complaints effectively,reporting server issues to managers.
- Support the outlet manager in maintaining POS accuracy,identifying areas for improvement in service and quality,and ensuring proper menu presentation.
- Train colleague,identify learning and development,needs,and foaster a positive work environment,promoting teamwork and addressing conflicts.
- Engage warmly with guests,ensure customer satisfaction,creat WOW moments,and participate in regular meetings to discuss operational updated and improvements.
waiter
radisson blue hotel deira creek
dubai
07.2021 - 08.2022
- Assisted in menu recommendations and addressed guest inquiries promptly.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Trained new staff on service standards and operational procedures effectively.
- Handled cash transactions and maintained accurate billing for guest accounts.
- Took orders from patrons accurately and efficiently.
- Checked with guest to ensure that they were enjoying their meals.
- Provided excellent guest service to ensure repeat guest.
- Handled food safely and kept spaces clean to protect guest from foodborne illness and maintain proper sanitation.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Intern
Pullman and novotel hotel
New delhi
08.2020 - 04.2021
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Menu learning.
- Learning about the hotel.
- Cleaning,polishing,maintining the work place properly.
- Following the instruction of my senior.
Education
Bachelor of Science in Hoapitality And Hotel Admistration - Hotel Management
Chitkara University
Punjab02-2020
Skills
- upselling the menu
- Allergen awareness
- Sanitation standards
- Hygiene regulations
- cocktail and mocktail making
- Greeting and seating guests
- Multitasking Abilities
- Excellent communication
- Self motivation
- Multitasking capacity
- Operational efficiency
- Make friend with the guest
Affiliations
- Morning walk
- GYM
- Football
- Group discussion
- Writing
Accomplishments
- Three certificates of best employee from Hyatt Regency Creek Heights
- One certificate from Radisson Blue for handling the Dubai Airshow event with 6,000 guests, Arabian Adventure Amway Europe event with 1,500 guests, Formula 1 Abu Dhabi 2021 event with 11,250 guests, Dubai Expo 2020 event with 6,000 guests, Dubai World Cup horse race 2022 with 1,350 guests, Asia Cup 2022 cricket event with 900 guests
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Arabic
Beginner (A1)
A1
Malayalam
Beginner
A1
Personal Vitae
- Date of Birth - 06/12/2000
- Address - Shangpung pohshnong west jaintia hills district Shillong,Meghalaya,India
- Passport Number - U4299112
- Date of Issue - Chandigarh
- Date of Expiry - 04/03/2030
Timeline
Team Leader
hyatt regency creek height
08.2022 - Current
waiter
radisson blue hotel deira creek
07.2021 - 08.2022
Intern
Pullman and novotel hotel
08.2020 - 04.2021
Bachelor of Science in Hoapitality And Hotel Admistration - Hotel Management
Chitkara University