Tej Bhatia

Responsibilities:

• Process Migrations: Played a key role in critical internal migrations:
  OB to OPAL and SAL to OPAL
  Ensured smooth transitions due to deep process knowledge and adaptability across platforms.
• Training Delivery: Delivered high-impact process trainings to new associates with consistently excellent feedback.
• Internal Projects: Contributed ideas under the internal ideation project resulting in FTE savings.
• Production: Maintained a production average of ~95% and quality scores between 98-99% across reviews.
• Accuracy & SLA: Ensured 100% accuracy and timely delivery on critical work queues; SLA adherence and sign-offs were met consistently.
• Audits: Played an active role in Quality Audits post Ops restructuring; supported team leads in error detection and resolution.

Awards & Recognition:

• Spot Awards: Recipient of 2 Spot Awards (Nov 2022 & Aug 2023) for exceptional performance and initiative.
• Star Performer of the Year 2023: Honored as the top performer across the department for outstanding consistency and leadership.