Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
ProjectManager
Tej Parshad

Tej Parshad

Project Manager
Pune, Maharashtra

Summary

Summary of skill and experience An astute & result oriented PMP (Trained), CSM,SDLC trained Professional with 10+ Years Of experience in cross-functional sphere including Project Management, SDLC, Banking and Financial Services, Solutions, Due diligence & design thinking, Transitions and Service Delivery in IT/Telecom/Networking/Banking and Financial services accounts. Expertise in Project Management, SDLC, Transitions, Transformation, Migration, Service Activation & Deactivation, Remote Infrastructure Management, Virtual Teams Management. Expertise in managing and adhering to ITIL framework – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement, Change Management, Problem Management, Release Management, Risk Management. Rich experience in On-Time On-Budget delivery of large complex projects with geographically dispersed teams With focus on profitability and achieving company’s mission & strategic direction Adept in handling IT infrastructure and facilitating business functions. IT Compliance & Controls and setting Operational Quality Standards for long term sustainability. An effective communicator with good relationship building & interpersonal skills. Strong analytical, problem Solving & organizational abilities. Possess a flexible & detail-oriented attitude. Implemented various Applications development, testing & migration projects using scrum, waterfall, And agile methodologies. Leads the SDLC: Conducted Feasibility study, Develops the Project Plan, defines the Scope and Functional Requirements, analyze the Business Requirements and review with Client, manage the development team, Test the new Software, obtains Stakeholder acceptance of UAT, implements the system, monitor Change Requests, and train the Stakeholders. Managing the Financials of projects/programs including revenue, hourly cost & margin of each resource, total Project/program, travel cost, software tools/hardware procurement/vendor & profit/loss P&L of Project/program. Functional Skills include: - Project & Program Management - IT Solutions & Transitions - Relationship Management - IT Infrastructure & Banking/Financial Management -Budgeting & Managing IT Costs - Stakeholder management - Vendor Management

Overview

12
12
years of professional experience
1
1
Certification

Work History

Project Manager

HCl Technologies
Pune
08.2022 - Current
  • Currently working with UBS on Data Analytics project and managing data processing control.
  • Managing end user tickets,their requirements,issues, request to make it more compliant for end user stakeholders.
  • Regular progressive meeting is conducted to check and understand overall progress.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.

Senior Manager

IDFC BANK
Chandigarh
04.2021 - 06.2022


  • Strategy and Transformation Team Management as PMO/PM
  • Improve the efficiency of PMO Processes
  • End to end delivery of projects including IT Transformation related initiatives within the Banking Industry
  • Facilitating daily scrum, sprint planning, sprint demo and retrospective meetings
  • Planning and estimation for software development projects
  • Ensuring correct use of scrum process, tracking and removing impediments
  • Functional and Technical understanding of Banking Domain and leading large initiatives within the Bank
  • Managing multi-location, multi-internal and external Vendors, distributed Teams including task allocation, monitoring, effective communication
  • Financial Management (Planning, Forecasting, Accrual, Billing & Invoicing)
  • Establishing efficient and effective financial management (end-to-end) of a variety of concurrent projects/programs
  • Participate in planning, estimating, budgeting, and financing, funding, managing, and controlling costs so that
  • The project can be completed within the approved budget
  • Act as financial advisor to Program/Project Mgrs
  • As well as Leadership team and keep them abreast of potential risks to program/projects in terms of cost planning as a result of scope/milestone changes, resource deployment.
  • Serve as Point of Contact (POC) and communicate project financial status highlighting problems and suggesting remedial actions.
  • Identify metrics to measure project success and ensures that these are properly captured and reported for each project/program
  • Develop and maintains ongoing metrics to ensure that expected benefits from projects are being operationally.
  • Support, interpret, analyze and report out the portfolio investment and governance decisions - including budgets, forecasts and other financial information - and associated risks for a periodic and robust reporting
  • Framework of IT Programs & Projects # Vendor Management Support:
  • Assist Program/Project Mgrs
  • In administrative functions and the development of robust procedural proficiency in and around overall Vendor Engagement & Onboarding processes
  • Coordinate on overall Global Procurement procedures & requirements and provide administrative assistance on vendor engagement related activities, as and when required
  • Periodic review, monitor & report out of vendor concentration, vendor spend to managers and leadership team # Resource Allocation & Team Management Support:
  • Provide administrative and functional support to Program/Project/Resource Mgrs
  • On the overall resource allocation & management process, as needed
  • Interface with project team members, resource managers and vendor consultants to support ongoing project resource capacity demand planning, utilization
  • As well as periodic review and monitor of its subsequent impact on the overall Program/Project Cost Plan # Project/Program Admin & Governance Support
  • Provide administrative and functional support to activities of the performing organization that determine quality, and responsibilities so that the project will satisfy the needs for which it was undertaken
  • Workout with key Stakeholders for Strategic and Transformation Team Management

Manager(Project Manager)

HDFC BANK
Gurgaon
01.2018 - 03.2021
  • Responsibilities
  • Strategy and Transformation Team Management as PMO/PM
  • Workout with key Stakeholders for Software Development and end to end delivery of projects including IT
  • Transformation related initiatives within the banking industry
  • Facilitating daily scrum, sprint planning, sprint demo and retrospective meetings
  • Planning and estimation for software development projects
  • Ensuring correct use of scrum process, tracking and removing impediments
  • Functional and Technical understanding of Banking Domain and leading large initiatives within the Bank
  • Managing multi-location, multi-internal and external Vendors, distributed Teams including task allocation, monitoring, effective communication
  • Team up with various departments to finalize the deals of different corporate requirements
  • Analysis of key data to figure the gaps between our product on Power BI and Excel
  • Stakeholder management - contact with key people at the corporate
  • Lead PMO engagement with customer PMO organization
  • Adopting Agile Methodologies i.e., Scrum for working
  • Program Board and Change Board Governance
  • Maintaining Site Inventory of given contract
  • Effective and controlled resource Management with forecasting resources biannually
  • Establish Effective Reporting for Resource management, Program Board and other tower streams of the Project
  • Publishing Customer Reports and updates weekly
  • Resource Budget Tracking & Financial Budget Tracking: Optimizing Project Cost.

Manager

INDUSIND Bank
Chandigarh, Mohali
09.2016 - 01.2018
  • Responsibilities
  • Managing Revenue Growth Development Lifecycle
  • Workout with key Stakeholders for Revenue Growth penetration
  • Effective use of digital channels for Revenue penetration and publishing Dashboards
  • Business analysis with MIS reports and audit reports
  • Training Branch Staff to achieve their Goal like Profitability, Priority Sector lending etc
  • Responsible for generating revenue through the team, addition of customers to the bank
  • Expansion of sales network, market penetration, coverage & merchandising
  • Customer satisfaction, after sales service & constant feedback on product
  • Dealing with high profile HNI Customers.

Associate Relationship Manager

American Express India Pvt ltd
04.2016 - 09.2016
  • Responsible for handling the team of off-role employees of American Express
  • Handling sales targets for the team assigned to me to be able to meet the targets
  • Developing relations with clients so as to satisfy the needs of the customers and having a long term relationship
  • Dealing with HNI clients majorly who are the major target audience for an American Express Card
  • Preparing a MIS report on daily basis stating the targets achieved by the team to be sent to the Corporate Office
  • Ensuring that customers are also provided after sales support as and when needed and obtaining feedback from customers on the product
  • Conducting various Corporate Events with the team so as to obtain maximum penetration in the market and achieving sales target by capturing mass audience.

Senior Analyst

Eclerx Services Ltd
Mumbai
08.2013 - 03.2016
  • Roles and Responsibilities
  • Managing the workflow in the unit and accomplishing the set goals and targets for the unit yearly
  • Working with my team of technical staff and other internal colleagues to meet customer needs
  • Managing and fixing the issue related to cable services and Internet over the phone through troubleshoot
  • Responsible for managing multiple middle office and regulatory support processes
  • Developing sales goals for the team and ensuring they are met
  • Handling the team and maintaining coordination amongst them
  • Negotiations about business deals and bulk orders so as to ensure clients are sustained for a long run
  • Enhances organization reputation by meeting the needs of the clients and hence providing maximum customer satisfaction
  • To work as a middle man between the higher management and the workers so as to maintain coordination and a healthy environment in the workplace.

CRM PRACTITIONER

Concentrix Daksh Services India Pvt ltd
Chandigarh
06.2011 - 11.2012
  • Was Managing the CitiBank Customer service to existing clients, including first contact resolution,
  • Answering inquiries, addressing concerns, resolving complaints, and providing training assistance
  • Assisting office staff with client credit applications and transaction processing etc
  • Involved in providing appropriate information to customers on the other hand adhering to companies policies related to the company
  • I was able to track and keep regular follow ups with my customers so as to retain customers
  • I was able to generate sales as per my targets and was able to bring business for Citibank.

Education

MBA - Marketing and International Business

Panjab University

B.A - undefined

Panjab University

10+2 -

Government Model senior secondary school

10th Standard - undefined

Government Model Senior Secondary school

Skills

Project planning and development

undefined

Certification

Certified scrum master from scrum alliance

Accomplishments

  • Supervised team of 6 staff members.
  • Collaborated with team of 6 in the development of DP01- Data Processing
  • Documented and resolved bugs which led to positive outlook.
  • Appreciation mail recieved from senior management for managing & delivering as expected by Swiss bank.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certified scrum master from scrum alliance

02-2023

Project Manager

HCl Technologies
08.2022 - Current

Senior Manager

IDFC BANK
04.2021 - 06.2022

Manager(Project Manager)

HDFC BANK
01.2018 - 03.2021

Manager

INDUSIND Bank
09.2016 - 01.2018

Associate Relationship Manager

American Express India Pvt ltd
04.2016 - 09.2016

Senior Analyst

Eclerx Services Ltd
08.2013 - 03.2016

CRM PRACTITIONER

Concentrix Daksh Services India Pvt ltd
06.2011 - 11.2012

MBA - Marketing and International Business

Panjab University

B.A - undefined

Panjab University

10+2 -

Government Model senior secondary school

10th Standard - undefined

Government Model Senior Secondary school

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