Teja Venkata Naveen Kureti

Bangalore

Summary

Skilled in providing end-to-end support for critical business applications, ensuring smooth operation, timely incident resolution, and system stability. Expertise in monitoring, troubleshooting, and resolving production issues across multiple platforms, including batch jobs, application interfaces, and system resources. Proficient in managing system health checks, incident escalations, and coordinating with cross-functional teams to maintain Business-As-Usual (BAU) processes.

Overview

years of professional experience

Work History

Software Engineer

IBM, Payroll of CBSI Global

01.2025 - Current

Project: eContracting (Mercedes Benz)
Support Areas: eKYC, eSign, Abby Applications
Description:
Assisted various markets in the integration and support of eKYC, eSign, and Abby applications for Mercedes Benz customers.
Facilitated customer identity verification through eKYC, where users input their details and verify via ID.
Enabled smooth transition to the eSign application, where customers receive an envelope ID, sign documents, and submit for processing.
Managed response flow from eSign to Infinite, ensuring accurate status updates and document processing. Supported data synchronization with Abby to store customer details and purchase invoices for Mercedes products.

Systems Engineer

Wells Fargo, Payroll of Artech info system

01.2022 - 01.2024

Project: Wells Fargo – Desktop Deposits
Description:
Provided L1 and L2 support for critical banking applications, including DTD (Desktop Deposits).
Supported check processing and electronic deposit applications to ensure seamless transaction management.
Assisted in the processing of customer deposits, including remote electronic submissions.
Enabled customers to submit deposits electronically, reducing the need for in-branch visits.
Ensured timely and accurate processing of deposits and transfer of funds to customers' designated accounts.

Education

B.Tech -

St Anns College of Engineering and Technology

Chirala, Andhra Pradesh

01.2020

Skills

Programming & Scripting: Java, Python, SQL
Databases: Oracle, SQL
Web/Application Servers: Apache, Tomcat, WebLogic
Cloud & Containerization: Azure Cloud, Kubernetes, Docker
Monitoring & Logging: ITRS Geneos, Grafana, Datadog, Splunk

Automation & Scheduling: Autosys
Version Control & Collaboration: GitHub, Jira, ServiceNow
Testing & API Tools: Postman, Lens
Operating Systems: Linux and windows

Roles and Responsibilities

Resolved user-reported incidents in a timely manner, minimizing business disruption and ensuring SLA compliance.
Coordinated with upstream/downstream systems for file delays, provided timely notifications to stakeholders, and ensured smooth integration across systems.
Monitored and scheduled batch jobs and application interfaces, ensuring successful execution and stability of processes.
Performed application health checks, server restarts, and environment monitoring (memory, CPU, disk space) to maintain system availability and Business-As-Usual (BAU) operations.
Led P1/P2 incidents, drove end-to-end resolution efforts, and ensured clear communication and escalation to stakeholders until closure.
Supported and managed migration of applications from on-premises to Azure Cloud, configuring servers, databases, and networks for optimal performance.
Participated in PROD deployments/upgrades, ensuring smooth implementation, patching, and configuration management.
Actively contributed to Business Continuity Planning (BCP) activities, ensuring Recovery Time Objectives (RTOs) were met for payment and enterprise applications.
Debugged, identified, and resolved system bottlenecks, application errors, and code issues, ensuring high availability and performance.
Conducted unit testing, functional validation, and deployment verification prior to production release.
Monitored server logs and batch execution reports to proactively detect anomalies and implement preventive measures.
Collaborated with developers, infra teams, and global dealership clients (Australia, Japan, Singapore, Netherlands, Germany, etc.) for requirements, issue resolution, and production go-lives.
Documented design specifications, issue resolutions, deployment steps, and knowledge articles in Confluence for team reference.
Provided on-call weekend support for incidents, releases, and production activities, ensuring 24x7 availability.
Delivered technical support and training to internal teams and end-users to enhance system usage and adoption.

Timeline