Teja K R

1.Discount Analysis Team

· Integrating data from various sources (internal databases, market data providers, etc.) to ensure comprehensive analysis.

· Performing calculations and computations related to discount margins.

· Preprocessing data and conducting thorough analysis of discount margins based on the data collected to provide discount to eligible Partner.

· Providing actionable insights or recommendations based on analysis outcomes.

· Communicating with Market ambassador & Partner heads to gather feedback and ensure alignment with business goals.

· Creating reports and presentations summarizing findings from discount margin analysis using Advanced excel & Power Query data modelling.

2. Big data

· Gathering relevant sales data from varied sources and conducting analysis to derive meaningful insights into sales performance. Through instrumentation, sharing the insights and data analysis with the Global Market leads.

· Monitoring sales performance against targets on periodical basis.

· Identifying deviations from targets and recommending corrective actions as necessary.

· Proactively identifying opportunities for process improvement and optimization based on data insights.

· Contributing to special projects related to sales strategy, market segmentation, or competitive analysis.

3.PRE Team

· Integrating data for a comprehensive analysis of the installed base information to identify potential cross sell opportunities.

· Analyzing customer purchase trends and behavior to identify patterns indicating potential cross sell and upsell opportunities.

· Proposing new product recommendations to strategic alliance team for EOL (END OF LIFE) products.

· Working closely with marketing, sales, and product teams to implement recommendations effectively.

· Provide advanced technical support and troubleshooting assistance to end-users (employees or customers) concerning software, hardware, network, and other IT issues. This may involve phone, email, chat, or in-person support.

· Serve as a point of escalation for complex issues that cannot be resolved by junior support staff.

· Manage and prioritize incidents and service requests within agreed SLAs (Service Level Agreements).

· Maintain accurate documentation of technical support procedures, systems configurations, and troubleshooting guides. This documentation helps in standardizing support processes and training junior staff.

· Conduct user training sessions and create instructional materials to help users understand and effectively utilize IT resources and tools.

· Identify opportunities for improvement in service delivery and support processes.

· Assist in the deployment and configuration of new hardware and software. This may include testing, installation, and ensuring compatibility with existing systems.

· Generate regular reports on service desk performance metrics, such as ticket volumes, resolution times, and customer satisfaction scores. Use data to identify trends and areas for improvement.