Excel
Hi, I’m
Teja Mannem
Assistant Manger-Category Business Operations
Bengaluru
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
years of professional experience
18
years of post-secondary education
3
Languages
Work History
Arzooo(STERNE INDIA PRIVATE LIMITED)Bangalore
Assistant Manager
09.2022 - Current
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Flipkart Internet Private LimitedBangalore
Senior Consultant
11.2018 - 09.2022
Job overview
- Analyzed problematic areas to provide recommendations and solutions.
- Determined areas for improvement and implemented processes to alleviate problems.
- Developed custom solutions based upon clients' strict requirements.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Exceeded Stake Holder requirements with accurate and deliverable solutions.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Streamlined processes to cut downtime and optimize employee productivity.
- Preparation and maintenance of MIS reports and creation of dashboards.
- Preparation of daily, weekly, monthly and yearly reports and distributing the same to Team leads and Managers for analysis and decision making.
- Design and maintain category wise trackers for sales and margins on daily, weekly and monthly basis.
- Preparing historic reports at category level by handling huge data using Power Pivot.
- Follow – up with the internal finance team and share the invoice details with sellers.
- Follow – up with internal teams to make the sellers activities smooth.
- Purchase Order raising and QC resolving.
- Closely working with Warehouse teams for slot bookings and stock Inwarding.
- Sourcing a potential vendor on SOR and OR bases
- Act as a point of contact for the Managers and operations leaders for any data related requests.
- Share reports with sellers and internal teams on the various statuses.
- Suggesting top selling products and budget for running PLA campaign for key sellers.
- Regular keep in touch with sellers and address their grievances if they face any issues.
- Involved in Various analytical operations include offer analytics, customer search analytics, Visits and conversions analytics.
- On Boarding new vendors on platform.
- Non-Live Inventory: - Weekly tracking and reporting.
- Daily wise Scheduling track and communicating with vendors.
- Maintaining and publishing In Bound Utilization and Fill rates at category level.
- Inventory tracking on weekly basis.
Swiggy(On Contract – Payroll of CIEL HR Solutions Pvt LtdBangalore
Operations Executive
05.2017 - 10.2017
Job overview
- Increased company profits through performance optimization strategies and efficiency improvements.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Preparation and maintenance of MIS reports and creation of dashboards.
- Handling & Analyzing Huge Raw data and creating a simple reports on day-to-day basis.
- Mis reporting with excellent precision for ready reference of all team members.
- MIS Reporting using V lookup, H lookup, Pivot table, etc.. ▪ Worked on the project of swiggy selected restaurants.
- Day to Day & Weekly & Monthly sale’s and GMV trackings.
- Tacking the performance of selected restaurants on the competitor’s platforms.
- On Boarding the selected Restaurants.
Education
GIETRajahmundry
Bachelor of Science from Computer Science And Engineering
03.2013 - 11.2017
Narayana Junior CollegePiduguralla
High School Diploma
05.2011 - 03.2013
Vidhyardhi Global SchoolPiduguralla
SSC
03.2000 - 05.2011
Skills
Employee performance evaluations
Software
Advance Excel
SQL
Interests
Movies, Business, Badminton, Cricket.
Timeline
Assistant Manager
Arzooo(STERNE INDIA PRIVATE LIMITED)
09.2022 - Current
Senior Consultant
Flipkart Internet Private Limited
11.2018 - 09.2022
Operations Executive
Swiggy(On Contract – Payroll of CIEL HR Solutions Pvt Ltd
05.2017 - 10.2017
GIET
Bachelor of Science from Computer Science And Engineering
03.2013 - 11.2017
Narayana Junior College
High School Diploma
05.2011 - 03.2013
Vidhyardhi Global School
SSC
03.2000 - 05.2011
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