Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
TEJAL N SHAH

TEJAL N SHAH

Kumbakonam

Summary

Seeking a challenging position that leverages my financial expertise and management skills.

Dedicated and detail-oriented professional with a Bachelor's in Commerce and 6 years of hands-on experience overseeing accounts, tax filings, and stock management in my Father's departmental store. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Hexaware technology
Chennai
02.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

B.com -

SASTRA Deemed University
Kumbakonam
01.2018

Skills

  • Complaint resolution
  • Quality control
  • Decision-making
  • Time management
  • Product knowledge
  • Critical thinking

Languages

  • English
  • Tamil
  • Hindi
  • Gujarati

Personal Information

Date of Birth: 09/17/96

Timeline

Customer Service Representative

Hexaware technology
02.2024 - Current

B.com -

SASTRA Deemed University

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TEJAL N SHAH