Tejal Omkar Shinde
Tech Lead
Pune,MH
Summary
Dynamic Tech Lead with over 9 years of experience at Concentrix, specializing in Microsoft System Center solutions. Expertise in troubleshooting and optimizing SCOM, SCSM, and Orchestrator, combined with a strong commitment to fostering team collaboration and delivering exceptional customer service. Proficient in managing Windows Server environments and dedicated to mentoring colleagues to drive organizational success. Results-oriented professional focused on leveraging technical skills to enhance operational efficiency and team performance.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Tech Lead
Concentrix-MSEPS Process
08.2020 - Current
- Working in Microsoft System Center Operations Manager, Service manager and Orchestrator.
- Support Engineer | SME | Technical Lead | Trainer.
- Installation and configuration of SCOM, SCSM, Orchestrator. Deployment of management packs
- Troubleshooting of misconfigured or malfunctioning monitoring and Operations Manager infrastructure issues as well as Service Manager operational issues.
- Provide technical expertise, guidance and strategic recommendations to with regard to monitoring metrics and thresholds.
- Manage and update SCOM, SCSM, Orchestrator. Create custom monitors, rules, roles and views, create and install custom management packs as needed.
- Experience in the area of Technical Troubleshooting of Microsoft System Center Operations Manager, Service Manager and Orchestrator versions 2007 R2, 2012, 2012 R2, 2016,1801,1807, 2019, 2025 and all corresponding update rollups.
- Working on Linux (RHEL,SLES,Debian,Ubuntu) Operating system like user creation, password reset of the users, giving proper permissions to the users through the sudoers. Know the basic commands related to ports, firewall settings.
- Conducting training for new engineers, as well as regular triages and knowledge sharing sessions for the team.
- Building customer relationships, proven success in delivering quality and collaborating with team members on improving efficiency.
- Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives.
- Good written, communication, interpersonal skills, proven team player with an analytical mind bent to problem solving and delivering solutions.
- Domain: Microsoft System Center (SCOM, SCSM, SCOrch)
Technical Support Engineer
Convergys MSEPS Process
05.2018 - 01.2020
- Worked in Windows Networking Team and basically look into the all Microsoft networking component tools.
- Working with Microsoft Customers on a daily basis on their different issues and helping them to get it resolved to their satisfaction.
- Working on various Microsoft OS networking component DHCP, DNS, always on VPN, SMB, smb Multichannel, Windows firewall, web proxy, customizing it as per the customers need
- Working on Windows networking components like DFS direct access and helped customer to resolve the issue and provide the RCA.
- Configuration, Administration and Performance Troubleshooting experience on Windows 2003, Windows 2008, Windows 2012 and 2016 Servers hosted.
- Understanding and working experience in Routing remote access, DA configuration, NIC teaming, AD users and computers, NPS 802.1q MS server.
- Proactively monitoring ticket queues and work on them in accordance with adhered SLA.
- Deliver service and support to end-users using through calls, emails and chat sessions.
- Basic level of working experience in Microsoft Server Roles and Features like Active directory, Installation and the cumulative update.
- Basic knowledge of AD replication, Group policy, OU.
- Basic Knowledge in configuring Virtual Switches (Standard Switch and Distributed Switch) in Hyper-V
- Coordinating with 3rd party vendor like HP, Oracle for troubleshooting hardware/Software related issues.
- Domain: Windows Networking
System Administrator(L1)
StarsunTechnologyPvt.Ltd.
08.2015 - 07.2017
- Provide L1 level of server support using remote monitoring tools such as N-Central for network running Windows Server2008/12.
- Troubleshooting of Windows servers and Backup servers.
- Day to day troubleshooting of backups on tools such as Veeam, Symantec, Acronis, Macrium, Windows backup.
- Creating and maintaining user accounts as per Requirement.
- Creating and maintaining group policy as per internal customer requirement.
- Worked on ticketing tools such as Connectwise.
- Job Responsibilities:
Education
Bachelor of engineering - Electronics Engineering
Tatyasaheb Kore Institute of Engineering and Technology
WarananagarH.S.C. - undefined
Board of Secondary Education Maharashtra
PuneCentral Board of Secondary Education (C.B.S.E.) - undefined
New DelhiSkills
Windows server administration
Linux Basics: RHEL, SLES, Ubuntu, Debian
Microsoft Server Roles: ADDS, ADCS, DNS & DHCP, DA, VPN, DFS
Microsoft System Center: SCOM, SCSM, SCOrch
Backup Tools: Veeam, Symantec, Acronis, Macrium, Windows backup
Microsoft Tools: Nic Teaming, Direct access, Always on VPN, Windows Firewall
Networking: Virtual Networking and switches, TCP/IP
Virtualization: Basic Knowledge of Hyper-V
Pursuing: Azure, SQL, Power BI, Basics of AWS, Sentinel
Accomplishments
- Technical:
- Gem award going extra mile presented by Concentrix in 2024.
- Advisor of Knowledge Gem award presented by Concentrix in 2023.
- Star Award presented by Concentrix in 2022.
- Sports:
- Gold Medal in South Asian Yoga Championship in Rope Yoga in 2008-09 in Thailand.
- Silver Medal in National Hockey Tournaments 2007-08.
- Winner in Mahapare Chashak of Kolhapur 2008.
- Consolation in National Yoga Competition 2014-15.
- Secured 6th place in 7th District Yoga Culture Championships 2017-18.
- Scouts & Guides:
- Rajya Puraskar 2007
- Rashtrapati Puraskar 2011-12.
- Miss Talent award in Rotary Youth Leadership Awards(RYLA) 2012-13.
- Awardee of the ‘Krida Bhushan Puraskar’ by Women’s Foundation in 2007-08.
Extracurricular Activities
Yoga Instructor. Participated in the 21st World Scout and Guide Jamboree in London. Participated in National and International Yoga conferences held at Nashik and Bangalore. Yoga Instructor. Participated in the 21st World Scout and Guide Jamboree in London. Participated in National and International Yoga conferences held at Nashik and Bangalore.
Timeline
Tech Lead
Concentrix-MSEPS Process
08.2020 - Current
Technical Support Engineer
Convergys MSEPS Process
05.2018 - 01.2020
System Administrator(L1)
StarsunTechnologyPvt.Ltd.
08.2015 - 07.2017
H.S.C. - undefined
Board of Secondary Education Maharashtra
Central Board of Secondary Education (C.B.S.E.) - undefined
Bachelor of engineering - Electronics Engineering
Tatyasaheb Kore Institute of Engineering and Technology
Personal Profile
- Name:- Tejal Omkar Shinde
- Date of Birth:- 09th June 1993
- Languages Known:- English, Hindi, Marathi, German.
- Passport:- Yes