Tejal Panchal
B-12 Rajgir Bhavan, Andheri Gundavali, Mumbai
Summary
Dynamic housekeeping professional with extensive experience at Hotel industry, adept at managing a workforce and ensuring compliance with safety standards. Proven ability to develop action plans and enhance guest satisfaction through effective communication and organizational skills. Committed to maintaining high standards of cleanliness and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Manager- Housekeeping
LEMON TREE PREMIER MALAD
MUMBAI
01.2025 - Current
Housekeeping Executive
The Fern Goregaon
Mumbai
01.2017 - 01.2025
- Supervised line workers ensuring compliance with established company standards
- Trained cleaners in proper chemical usage, safety precautions
- Ensured efficient and effective productivity of subordinates
- Maintained department rules and procedures
- Advised Housekeeping on the maintenance of areas in need of repair
- Enforced Key control procedures
- Handled and resolved guest requests and complaints
Housekeeping Assistant, Desk controller
The St. Regis Mumbai
Mumbai
01.2015 - 01.2017
- Attend all phone calls received at control desk
- Coordination with front office for information on departure rooms and handling of the clean rooms
- Responsible for issuing guestroom keys and maintaining key register
- Receiving complaints of guest rooms, public area, back area etc
- And forward complaints to respective departments
- Maintain all registers kept at the control desk
- Delegation of work to attendants and supervisors
- Allocating trainees and runners
- Prepare discrepancy report, and coordinate with front office for DND rooms, sleep out, scanty luggage, departures, VIP arrivals etc
- Coordinate with floor supervisors and front office for arrivals, departures, preferences, VIP arrivals, guest complaints
- Coordinate with floor supervisor, room attendant and front office for lost and found
Housekeeping Assistant
Holiday Inn international
Mumbai
01.2014 - 01.2015
- Handover lost and found articles if found in the room
- Checking maintenance while servicing the guest room
- Anticipating guest needs and delighting the guest
- Giving morning and turn down service in the guest room
- Maintain par stock in the pantry
- Arrange and stock the pantry with all linen and supplies at end of the shift
- Preparing rooms as per guest preferences and take guest feedback
- Replenishes minibar and maintaining par stock
Industrial Training
Oakwood Premier Mumbai
Andheri (W)
01.2012
Education
Mumbai University -
Viva college of Hotel and Tourism management
01.2013
Viva College - Commerce
Viva College
01.2011
A.V.S Vidyamandir -
A.V.S Vidyamandir
01.2009
Skills
- Managing a workforce
- Knowledge of cleaning equipment
- Knowledge of supplies
- Knowledge of chemicals
- Organizational skills
- Developing action plans
- Presenting action plans
- Managing department budgets
- Balancing department budgets
- Communication skills
- Understanding procedures
Timeline
Assistant Manager- Housekeeping
LEMON TREE PREMIER MALAD
01.2025 - Current
Housekeeping Executive
The Fern Goregaon
01.2017 - 01.2025
Housekeeping Assistant, Desk controller
The St. Regis Mumbai
01.2015 - 01.2017
Housekeeping Assistant
Holiday Inn international
01.2014 - 01.2015
Industrial Training
Oakwood Premier Mumbai
01.2012
Mumbai University -
Viva college of Hotel and Tourism management
Viva College - Commerce
Viva College
A.V.S Vidyamandir -
A.V.S Vidyamandir
Similar Profiles
SASWATA DASSASWATA DAS
Senior Sous Chef at Lemon Tree PremierSenior Sous Chef at Lemon Tree Premier
KISHOR DUTT KALAKISHOR DUTT KALA
Demi Chef De Partie at Lemon Tree Premier Jim CorbettDemi Chef De Partie at Lemon Tree Premier Jim Corbett
Manoj JoshiManoj Joshi
Resident Manager at Lemon Tree Premier Mumbai Intl. Airport-303 KeysResident Manager at Lemon Tree Premier Mumbai Intl. Airport-303 Keys