TEJAL SANDEEP DHONDE
MUMBAI
Summary
Experienced Head Waitress with a strong focus on enhancing customer satisfaction through attentive service and efficient problem-solving. Developed and implemented training programmes to improve staff skills and streamline operations. Committed to achieving business objectives and fostering guest loyalty through superior service.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Head Waitress
FISHERMAN HUB
DUBAI, UNITED ARAB EMRAITES
02.2024 - 04.2026
- Resolved customer complaints diplomatically, ensuring satisfactory resolutions and fostering customer loyalty.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Monitored guest satisfaction throughout each food course and beverage, addressing concerns proactively.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Coordinated table allocations and reservations to optimise restaurant seating capacity.
- Led staff training sessions on customer service excellence and menu knowledge.
- Conducted performance evaluations for waitstaff, providing constructive feedback.
- Welcomed new customers at the entrance, providing immediate assistance with seating. and offered immediate seating assistance.
- Monitored inventory levels of dining essentials, placing orders for replenishments timely.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Assisted VIP guests with personalised service, enhancing their dining experience and maintaining venue standards.
- Documented customer orders, calculated bills and processed payments.
- Assisted bar staff in preparing garnishes and restocking inventory prior to service. prepare garnishes and restock inventory before service.
Head Waitress
Ibis Hotel
Dubai, UNITED ARAB EMRAITES
09.2023 - 12.2023
- Delegated server tasks and coordinated workflows to ensure smooth operations during high-volume shifts.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
- Educated customers on promotions and special events to drive sales and enhance dining experience.
- Advised customers on menu options and allergy concerns, tailoring recommendations to individual preferences.
- Assisted customers with special needs to ensure a positive experience.
- Followed food hygiene and safety procedures in line with requirements.
- Completed opening and closing procedures each day.
- Monitored inventory levels and reported low-stock items to support availability.
- Organised and stacked shelves efficiently to maintain store presentation.
- Kept warehouse organised, orderly and clean for efficiency and safety reasons.
Waitress
Fisherman's Hub
Dubai, UNITED ARAB EMRAITES
09.2020 - 09.2023
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Resolved guest complaints efficiently and professionally, escalating issues to restaurant management as needed.
- Communicated with kitchen and bar staff to ensure smooth front of house operations, minimising service delays.
- Arranged tables and set up linens and silverware for optimal guest experience.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Waitress
Astoria Hotel
Dubai, UAE
11.2017 - 03.2020
- Take meal and beverage orders from customers and place these orders in the kitchen
- Greeted customers and presented menus to enhance dining experience
- Make menu recommendations and inform patrons of any specials
- Deliver meals and beverages to tables when they have been prepared
- Check that customers are satisfied with their meal
- Prepare the bill for tables when requested
- Processed payments and confirmed accuracy of bills
- Provided change directly to customers to ensure satisfaction and efficiency
Receptionist
Krishna Palace Hotel
Mumbai, India
01.2017 - 10.2017
- Greet clients and visitors with a positive, helpful attitude
- Provide excellent customer service
- Answered phones professionally and routed calls
- Answering, forwarding, and screening phone calls
- Coordinated and organised appointments for clients and team members to ensure efficient scheduling
- Assisting clients in finding their way around the office
- Announced clients during appointments
- Maintained workplace security by issuing, checking, and collecting badges and keeping visitor logs
- Preparing meeting and training rooms
- Assisted with administrative tasks including copying, faxing, note-taking, and travel planning to support workflow
- Assisting colleagues with administrative tasks
- Performing ad-hoc administrative duties
- Sorting and distributing mail
- Oversaw recruitment and training of junior administrative staff
Education
Diploma - Hotel & Tourism Management
Mumbai University
Mumbai, IN-MH01-2017
Bachelors of Arts - HISTORY
University of Mumbai
Mumbai, IN-MH01-2012
Skills
- Menu knowledge
- Reservation management
- Upselling techniques
- Inventory management
- Food presentation
- Customer service
- Client interaction
- Staff training
- Team leadership
- Time management
- Communication skills
- Customer service quality
Languages
English
Hindi
Marathi
Interests
- DANSING
- SINGING
- READING COMIC BOOK
- MAKING RANGOLI
Certification
- MS-CIT certified
- AL RUBA BEAUTY ACADEMY certified
Timeline
Head Waitress
FISHERMAN HUB
02.2024 - 04.2026
Head Waitress
Ibis Hotel
09.2023 - 12.2023
Waitress
Fisherman's Hub
09.2020 - 09.2023
Waitress
Astoria Hotel
11.2017 - 03.2020
Receptionist
Krishna Palace Hotel
01.2017 - 10.2017
Diploma - Hotel & Tourism Management
Mumbai University
Bachelors of Arts - HISTORY
University of Mumbai