TEJAREDDY CHENNU

• Collaborated with cross-functional teams to identify opportunities for process optimization and cost reduction across the supply chain.
• Developed and executed strategic initiatives aimed at improving operational performance, efficiency, and scalability within the supply chain division.
• Led change management programs to facilitate seamless adoption of new systems and processes, minimizing disruption to existing workflows.
• Implemented robust risk management strategies to proactively mitigate potential supply chain disruptions and ensure business continuity.
• Managed vendor and supplier relationships, including contract negotiation to secure improved pricing, service terms, and long-term value.
• Processed vendor invoices using both manual entry and Optical Character Recognition (OCR) technologies, ensuring timely and accurate payments.
• Reviewed and approved employee reimbursement claims in compliance with company policies and audit standards.
• Coordinated end-to-end vendor payment processes, promptly resolving issues within agreed Service Level Agreements (SLAs).
• Validated and approved travel and accommodation expense claims for caretakers, ensuring adherence to budget and policy guidelines.
• Designed and implemented workflow systems tailored to evolving business requirements to streamline operations and enhance accountability.
• Conducted onboarding and process training for new team members, particularly focused on vendor onboarding and payment protocols.

• Led a high-performing customer service team, enhancing client satisfaction through seamless onboarding and consistent support, resulting in improved retention and loyalty.
• Managed key client and partner relationships to drive operational efficiency and business growth, working closely with product and partner teams to define and track KPIs.
• Oversaw vendor management activities including selection, evaluation, onboarding, and performance monitoring to ensure service quality, compliance, and cost-effectiveness.
• Conducted periodic vendor assessments and implemented improvements that contributed to a higher Customer Satisfaction Index (CSI).
• Supervised the hiring, training, and performance management of customer service and vendor coordination teams, ensuring alignment with organizational goals and service standards.

• Managed a team of 12 employees for Pan-India intra-city movements, focusing on operational excellence and customer satisfaction.
• Increased monthly conversion rates from 5% to 20% and reduced complaint rates from 3% to 0.5% within six months.
• Spearheaded initiatives to enhance Net Promoter Score (NPS) from +5% to +25%.

• Led unit members in achieving project milestones through efficient task delegation and resource allocation.
• Managed budgetary constraints effectively, prioritizing essential expenses while identifying cost-saving opportunities.
• Optimized workflows by analyzing existing procedures and recommending process improvements where necessary.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.