Tejas Ajmera

FAQ & User Manual Project:

• Managed product backlog and supported Scrum framework for monthly sprint releases.

User Acceptance Testing:

• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
• Incorporated delivery requirements into planning of testing schedules.
• Completed pre-implementation testing for new system modifications to assess potential impacts.

Re-branding Project:

• Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit scrum team.

• Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
• Utilized market intelligence to identify opportunities for savings and cost reduction.
• Resolved invoice and payment issues to facilitate prompt payment to suppliers.
• Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
• Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Managing NSSR using different Management Techniques like Problem Management,
  Change Management environment, Configur ation Management, Database Management
  Database (CMDB)

• Managed high levels of call flow and responded to technical support needs.
• Used ticketing systems to manage and process support actions and requests.
• Installed, configured and maintained computer systems and network connections.
• Tested new software and hardware prior to deployment.