TEJAS BARACH
Ahmedabad
Summary
Experienced Onboarding Specialist with over 9 years in SaaS and e-commerce technology. Specialises in client onboarding, platform setup, integrations, and training, ensuring effective technology adoption. Skilled in managing client relationships, coordinating cross-functional collaboration, and resolving escalations to deliver optimal support.
Overview
9
9
years of professional experience
Work History
Onboarding Specialist
Easyecom
Ahmedabad, Gujarat
05.2024 - Current
- Managed end-to-end onboarding of new clients for e-commerce automation software, ensuring seamless integration and user adoption.
- Facilitated platform setup, product catalogue integration, and operational processes for clients, enhancing their initial experience.
- Conducted walkthroughs, product training, and ensuring a smooth transition into the platform.
- Coordinated with internal tech teams to resolve issues and optimise onboarding timelines, improving overall client satisfaction.
- Maintained high standards of client communication and satisfaction.
Senior Associate - Client Support & Acting Team Manager
OMSGURU Solutions Pvt. Ltd.
Ahmedabad, Gujarat
10.2020 - 04.2024
- Acted as Team Manager, resolving escalations, addressing client issues, and training team members to improve service quality.
- Led client support for e-commerce software, enhancing user experience in English-speaking regions.
- Coordinated with tech and product teams to manage critical client issues.
- Streamlined support workflows through implementation of feedback-driven enhancements, increasing overall client satisfaction.
- Conducted product demos and client training to maximize software utilization.
Senior Associate - Customer Support
Tech Mahindra Pvt. Ltd.
Ahmedabad, Gujarat
08.2017 - 09.2020
- Resolved escalated customer issues, conducted call audits, and ensured quality.
- Supervised and trained customer support team to maintain high service standards and enhance customer satisfaction.
- Received recognition for excellence in providing floor support and implementing process improvements that enhanced team efficiency.
- Created and distributed performance reports to inform stakeholders on team performance and support decision-making.
- Played a key role as Assisted team members on the floor by providing guidance and support during shifts. and trainer for new team members.
Skills
- Client Onboarding & Support
- Product Training & Demonstrations
- Quality assurance
- Process improvement
- Advanced MS Excel & Reporting
- Workforce planning
- Team Leadership & Coaching
- Multilingual communication
Custom
Best Floor Support, Tech Mahindra, Twice awarded Best Floor Support.
Timeline
Onboarding Specialist
Easyecom
05.2024 - Current
Senior Associate - Client Support & Acting Team Manager
OMSGURU Solutions Pvt. Ltd.
10.2020 - 04.2024
Senior Associate - Customer Support
Tech Mahindra Pvt. Ltd.
08.2017 - 09.2020