Opera
Tejas Bhagwat
Duty Manager
Pune
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Well Being Break
.
08.2022 - 12.2022
Assistant Front Desk Manager
Sheraton Grand Palace Indore
02.2022 - 08.2022
- Contributed positively towards a welcoming work environment that encouraged collaboration amongst colleagues.
- Supported revenue management initiatives by actively upselling room upgrades and additional services.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Managed reservation system, accurately inputting guest details and booking information for smooth operations.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
Acting Duty Manager
Sheraton Grand Palace Indore
10.2020 - 01.2022
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
Front Office Executive
JW Marriott Bengaluru
10.2019 - 06.2020
- Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Assisted in the development and implementation of front office policies and procedures, ensuring consistency across the team''s operations.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
Front Office Associate
JW Marriott Bengaluru
12.2017 - 06.2020
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Organized group bookings efficiently, coordinating logistics with other departments to ensure smooth events execution.
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
Education
BHM - Hotel And Motel Management
IHM SHRI SHAKTI
HYDERABAD 04.2001 -
Skills
Staff Training
undefinedIndustrial Exposure
- Taskforce Assignment- The Ritz Carlton Pune, 08/01/19
- Taskforce Assignment- Four Points by Sheraton, Srinagar J&K, 03/01/21
- Industrial Exposure Training- Taj Lands End, Mumbai, 12/01/15, 04/01/16
Accomplishments
- Nominated for the Manager of the 1st Quater 2023
- Awarded as the Manager of the month June 2022
- Awarded with the Executive of the Year 2021
- Upsell Champion for several Months in the Year 2021
- Guest Voice Champion for multiple times in the Year 2022
- Awarded with the Associate of the Year 2018
Softwares Skilled
- Opera 5.6&below
- Birtchstreet
- Project Tree
- MS Office
- Ezyinvoice
- We Serve
Education Details
- BHM - Institute of Hotel Management Shri Shakti Hyderabad
- High School and Higher Secondary - St Xavier's Sr Sec Co-Ed School Bhopal
- Completed Managers Development Program at Marriott International in 2021
- Completed Executive Development Program at Marriott International in 2019
Personal Information
- Date of Birth: 09/15/96
- Marital Status: Single
Software
ONEX
MS OFFICE
EZYINVOICING
PROJECT TREE
FIAT
Birchstreet
MARSHA
Certification
Certified Departmental Trainer
Achievements
1) Cleared Brand Standard Audit with 103% for the year 2024
2) Successfully achieved all parameters successfully in the yearly balance score card
3) Keen participant of maintaining No 1 Position on TripAdvisor for the hotel in 2023
4) Cleared Brand Standard Audit with 100% for the year 2023
5) Achieved Manager of the Month thrice in 2023
6) Awarded as Executive of the Year in 2022
7) Guest Voice Champion for multiple times in the Year 2022
8) Awarded as the Associate of the Year in 2018
Timeline
Certified Departmental Trainer
08-2023
Well Being Break
.
08.2022 - 12.2022
Assistant Front Desk Manager
Sheraton Grand Palace Indore
02.2022 - 08.2022
Acting Duty Manager
Sheraton Grand Palace Indore
10.2020 - 01.2022
Front Office Executive
JW Marriott Bengaluru
10.2019 - 06.2020
Front Office Associate
JW Marriott Bengaluru
12.2017 - 06.2020
BHM - Hotel And Motel Management
IHM SHRI SHAKTI
04.2001 -
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