TEJAS BHIDE
Food Hall Manager
Pune
Summary
Experienced Fast Food Professional with 10 years plus of experience in the industry. Skilled in customer service, food preparation, and team management. Proven track record of efficiently and effectively running operations in a fast-paced environment. Committed to providing high-quality service and a positive customer experience.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Food Hall Manager
Cushman & Wakefield
02.2024 - Current
- Oversee day-to-day operations of the food hall, ensuring seamless functioning of all food counters and service areas.
- Coordinate with multiple vendors and brand partners to maintain quality, hygiene, and timely service delivery.
- Monitor staff performance and conduct regular briefings to ensure adherence to company standards and service protocols.
- Handle customer complaints and feedback with professionalism to enhance guest satisfaction and loyalty.
- Plan and execute promotional events, food festivals, and seasonal campaigns to boost footfall and sales.
- Manage inventory and procurement of consumables, packaging, and operating supplies in coordination with the purchase team.
- Ensure compliance with FSSAI, safety, and hygiene standards, including routine checks and staff training.
- Maintain accurate records of sales, footfall, and vendor billing; support finance team in reconciliation and reporting.
- Collaborate with facility and maintenance teams for upkeep of food hall infrastructure and utilities.
- Train, mentor, and schedule staff including stewards, cleaners, and cashiers, ensuring optimal manpower utilization.
- Analyze performance metrics and customer trends to identify areas of improvement and drive business growth.
- Streamlined event planning processes for improved efficiency and costeffectiveness.
- Spearheaded staff training programs to enhance service quality and employee engagement.
- Enhanced guest satisfaction by efficiently managing event logistics and coordinating staff responsibilities.
- Implemented safety protocols to ensure a secure environment for guests and staff during events.
Restaurant manager
Cafe Peter
08.2023 - 01.2024
- Operational Oversight: Oversee daily restaurant operations, ensuring smooth functioning of all aspects including kitchen, dining area, and customer service.
- Staff Management: Recruit, train, and manage a team of servers, cooks, and other staff members, fostering a positive and efficient work environment.
- Customer Service Excellence: Maintain high levels of customer satisfaction by addressing concerns, resolving issues, and consistently delivering exceptional service.
- Menu Management: Collaborate with the chef to curate and update the menu, incorporating Korean cuisine elements while considering customer preferences and trends.
- Inventory Control: Monitor and manage inventory levels, placing orders for supplies and ingredients to prevent shortages and minimize wastage.
- Quality Assurance: Ensure that food quality and presentation meet established standards, conducting regular quality checks and taking corrective actions as needed.
- Hygiene and Safety: Enforce strict adherence to food safety and sanitation guidelines, overseeing cleanliness of the kitchen, dining area, and restrooms.
- Financial Management: Monitor expenses, budget, and revenue to achieve financial targets, implement cost-saving measures without compromising on quality.
- Vendor Relationships: Build and maintain relationships with suppliers and vendors, negotiating favorable terms and ensuring timely deliveries.
- Training and Development: Provide ongoing training to staff members, enhancing their skills in customer service, food preparation, and safety protocols.
- Performance Analysis: Analyze sales data, customer feedback, and other metrics to identify areas for improvement and implement strategic changes.
- Crisis Management: Handle unexpected situations such as customer complaints, equipment malfunctions, or staff shortages with composure and effective problem-solving.
- Leadership and Motivation: Lead by example, fostering a positive and motivated team culture that upholds the values of Cafe Peter Korean Restaurant.
- Collaboration with Management: Collaborate with upper management to set goals, discuss strategies, and contribute to the overall growth and success of the restaurant.
Prep Cook
Park Hyatt Resort and Spa
11.2021 - 03.2022
- Prepared and presented a wide variety of salads, including mixed greens, Caesar, and pasta salads.
- Maintained a clean and organized work area, ensuring compliance with food safety regulations.
- Worked efficiently and effectively in a fast-paced environment, multitasking to complete multiple orders at once.
- Communicated effectively with kitchen staff, servers, and customers to ensure timely delivery of high-quality salads.
- Adhered to recipes and presentation guidelines to ensure consistent, visually appealing salads.
Prep Cook
Atlantic Oceanside Hotel and Resort
04.2021 - 11.2021
- Expertly prepared and presented a wide variety of salads, including mixed greens, Caesar, and pasta salads.
- Prepared and presented desserts and banquet dishes, including plated desserts and large-scale catering items.
- Maintained a clean and organized work area, ensuring compliance with food safety regulations.
- Worked efficiently and effectively in a fast-paced environment, multitasking to complete multiple orders at once.
- Communicated effectively with kitchen staff, servers, and customers to ensure timely delivery of high-quality salads, desserts and banquet dishes.
- Adhered to recipes and presentation guidelines to ensure consistent, visually appealing dishes.
Shift Manager
Burger King Pvt Ltd
10.2020 - 03.2021
- Lead and motivate a team of crew members to deliver excellent customer service and meet operational goals.
- Oversee the daily operations of the restaurant during their shift, including customer service, food preparation, and cash handling.
- Ensure that all food items are prepared to meet Burger King's standards for quality, taste, and presentation.
- Maintain a clean and organized store environment, including the dining area, kitchen, and restroom.
- Train new hires and provide ongoing coaching and development to team members.
- Manage inventory and ordering supplies to ensure that the restaurant is fully stocked.
- Adhere to all health and safety regulations, including food handling and sanitation procedures.
- Handle customer complaints and resolve any operational issues that may arise during their shift.
- Ensure that all financial transactions are accurately processed and reconciled at the end of each shift.
Shift Manager
Reliance India Pvt Ltd
11.2019 - 03.2020
- Lead and motivate a team of sales associates to deliver excellent customer service and meet sales goals.
- Oversee the daily operations of the store during their shift, including customer service, merchandise displays, and cash handling.
- Ensure that all merchandise is displayed attractively and is properly maintained and stocked.
- Maintain a clean and organized store environment, including the sales floor, stockroom, and restroom.
- Train new hires and provide ongoing coaching and development to team members.
- Manage inventory and ordering supplies to ensure that the store is fully stocked.
Shift Manager
Tata Starbucks Pvt Ltd
01.2015 - 10.2019
- Train new hires and provide ongoing coaching and development to team members.
- Manage inventory and ordering supplies to ensure that the store is fully stocked.
- Adhere to all health and safety regulations, including food handling and sanitation procedures.
- Handle customer complaints and resolve any operational issues that may arise during their shift.
- Ensure that all financial transactions are accurately processed and reconciled at the end of each shift.
- Maintain accurate records of sales, expenses, and inventory.
- Collaborate with other shift managers and store managers to achieve store goals and improve overall performance.
Team Member
Pizza Hut Food Corporation
11.2013 - 01.2015
- Provide excellent customer service by greeting customers, taking orders, and responding to customer inquiries and concerns.
- Prepare food items, including pizza, pasta, and side dishes, following Pizza Hut's standards for quality, taste, and presentation.
- Operate kitchen equipment, such as ovens, fryers, and refrigerators, to prepare food items.
- Maintain a clean and organized work area, including the kitchen, dining area, and restroom.
- Adhere to all health and safety regulations, including food handling and sanitation procedures.
Trainee
Ambrosia Hotel
11.2011 - 04.2012
- Engaged in a transformative 6-month hotel internship, gaining invaluable hands-on experience within a fast-paced hospitality environment.
- Collaborated closely with seasoned professionals across departments, honing my skills in guest relations, front desk operations, and event coordination.
Education
Bsc HS - Bsc in Hospitality Studies
Ambrosia Institute of Hotel Management
Pune 06.2010 - 05.2013
Higher Secondary school - Higher Secondary Schooling
SSPMS
Pune 07.2009 - 04.2010
Secondary school - Secondary Education
New English School,Ramanbaug
Pune 06.2007 - 04.2008
Skills
Leadership & Team Management
Proven leadership and team-building abilities
Strong decision-making skills under pressure
Experience in leading cross-functional teams
Conflict resolution and staff motivation
Critical Thinking & Problem Solving
Strategic thinking and proactive problem solving
Quick situational analysis and effective resolution
Ability to make sound judgments in high-pressure scenarios
Customer Service & Communication
Excellent customer service orientation
Strong interpersonal and communication skills
Ability to handle guest complaints with empathy and professionalism
Operational Efficiency
Vendor coordination and management
Facility upkeep and maintenance oversight
Effective time management and multitasking
Adaptability & Growth Mindset
Fast learner with the ability to adapt to dynamic environments
Comfortable working in diverse teams and fast-paced setups
Always open to feedback and continuous improvement
Timeline
Food Hall Manager
Cushman & Wakefield
02.2024 - Current
Restaurant manager
Cafe Peter
08.2023 - 01.2024
Prep Cook
Park Hyatt Resort and Spa
11.2021 - 03.2022
Prep Cook
Atlantic Oceanside Hotel and Resort
04.2021 - 11.2021
Shift Manager
Burger King Pvt Ltd
10.2020 - 03.2021
Shift Manager
Reliance India Pvt Ltd
11.2019 - 03.2020
Shift Manager
Tata Starbucks Pvt Ltd
01.2015 - 10.2019
Auto Cad
06-2014
Team Member
Pizza Hut Food Corporation
11.2013 - 01.2015
Trainee
Ambrosia Hotel
11.2011 - 04.2012
Bsc HS - Bsc in Hospitality Studies
Ambrosia Institute of Hotel Management
06.2010 - 05.2013
Higher Secondary school - Higher Secondary Schooling
SSPMS
07.2009 - 04.2010
Ms-CIT
06-2007
Secondary school - Secondary Education
New English School,Ramanbaug
06.2007 - 04.2008
Languages
Marathi
Hindi
English
Interests
Cooking
Baking
Dancing
Singing
Personal Information
- Date of Birth: 11/23/92
- Nationality: Indian
- Place of Birth: Pune