TEJAS CHITRE
Customer Service / Bartender
Thane,MH
Summary
A highly organized individual in preparing cocktails, planning bar menus dual with experience in preparing bar menus and creating drink recipes seeking a position in company as a Bartender also to work in dynamic and challenging atmosphere which gives me opportunity to add value to the company and enhance me knowledge and continuous development of upgrading knowledge by execution vested responsibilities by the organisation with loyalty and integrity.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Cimpress India Pvt Ltd
02.2023 - 02.2024
- Contributed to team success, consistently achieving call center performance metrics.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Email process, resolving product delivery, payment, and account issues, providing details for the products listed on the portal, solving real-time issues, and providing the best customer service experience (Contract Basis).
Customer Care Representative
Teleperformance Global Services
01.2021 - 09.2022
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Blended process with 40% chat, 40% email, and 20% calling, handling payment-related issues, real-time issues, and providing details about the product for the best customer service experience.
Customer Care Representative
Sitel India Pvt Ltd
07.2020 - 10.2021
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Bartender
Jackpot bar and kitchen
11.2019 - 02.2020
- Handling guests, looking after workstation, Handling dispence, taking daily inventory, Reporting to manager
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Agent Jack's bar
03.2018 - 02.2019
- Handling guests, looking after workstation, Handling dispence, taking daily inventory, Reporting to manager
Assistant Bartender
Kaama bar and kitchen
06.2017 - 01.2018
- Giving backup to my senior's, making garnish, reporting to bartender and bar manager
Education
SSC -
D'Souza education
01.2013
HSC - undefined
D'Souza education
01.2015
Flairology bar school and events
Flairology
01.2015
Skills
Good communicator
Interests
Playing pc games, Driving car
Timeline
Customer Care Representative
Cimpress India Pvt Ltd
02.2023 - 02.2024
Customer Care Representative
Teleperformance Global Services
01.2021 - 09.2022
Customer Care Representative
Sitel India Pvt Ltd
07.2020 - 10.2021
Bartender
Jackpot bar and kitchen
11.2019 - 02.2020
Bartender
Agent Jack's bar
03.2018 - 02.2019
Assistant Bartender
Kaama bar and kitchen
06.2017 - 01.2018
HSC - undefined
D'Souza education
Flairology bar school and events
Flairology
SSC -
D'Souza education