Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Computerexpertise
Strengths
Personal Information
Extracurricular Activities
Hobbies and Interests
Disclaimer
Timeline
Generic

Tejas Karadekar

Mumbai

Summary

Results-driven professional with proven track record in managing client relationships and enhancing customer satisfaction. Known for contributing to team success and consistently meeting client needs. Highly adaptable, with strong communication and problem-solving abilities.

Overview

2025
2025
years of professional experience

Work History

  • Completed Digital Marketing Certification Course from DMTI, Andheri, June,2017.

Customer Executive

Future Generali India Insurance Co Ltd
05.2021 - Current
  • Acted as a liaison between customers and internal departments to ensure smooth resolution of any issues or disputes arising from transactions or services rendered.
  • Designed and implemented customer satisfaction surveys to gather valuable feedback for driving continuous improvement efforts.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer service

ICICI Lombard General Insurance Co Ltd
05.2019 - 03.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.

Senior Officer

YES BANK LTD.
07.2016 - 03.2017
  • Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
  • Boosted sales performance by identifying and targeting high-potential leads.

Customer Relationship Manager

INDIABULLS DISTRIBUTION SERVICES LTD.
09.2014 - 11.2015
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
  • Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.

Education

MMS (Marketing) -

A.C. Patil College of Engineering and Management, Kharghar

B.A (History) -

Maharshi Dayanand College of Arts, Commerce and Science
01.2011

HSC -

Ruia College, Matunga(e)
01.2006

SSC -

Dr. D. B. Kulkarni Vidyalaya
01.2004

Skills

  • Customer Relations
  • Patience and resilience
  • Feedback collection
  • Sales proficiency
  • CRM software proficiency
  • Teamwork and Collaboration

Accomplishments

  • Received [Best Performances] outstanding client engagement with customers for 3 consecutive quarters.

Languages

English
Hindi
Marathi

Computerexpertise

Microsoft Office (MS Word, Basic Excel, MS PowerPoint)

Strengths

  • Flexible
  • Team player
  • Quick learner

Personal Information

  • Date of Birth: 02/24/1989
  • Nationality: Indian
  • Marital Status - Married

Extracurricular Activities

Shelter Don Bosco: Worked as a Teacher (CSR Activity): 2013. Worked in Pratham &Aniket Orphan Children Home as a Guide at Panvel (CSR Activity): 2012. Completed Certified Course with Grade 'A' in the Aesthetics of Indian Art & Architecture: Heras Institute of Indian History & Culture, St. Xavier's College: 08/02/2010-08/13/2010. Attained Inter-Collegiate Seminar on History of Art & Entertainment: 12/09/2010. Passed Civil Defence Course conducted by BMC with First Class: 2009-10.

Hobbies and Interests

  • Playing Football
  • Cricket

Disclaimer

I hereby declared that the above information is true to the best of my knowledge. Hope you consider my resume and give me a chance to serve my knowledge and skill.

Timeline

Customer Executive

Future Generali India Insurance Co Ltd
05.2021 - Current

Customer service

ICICI Lombard General Insurance Co Ltd
05.2019 - 03.2021

Senior Officer

YES BANK LTD.
07.2016 - 03.2017

Customer Relationship Manager

INDIABULLS DISTRIBUTION SERVICES LTD.
09.2014 - 11.2015

B.A (History) -

Maharshi Dayanand College of Arts, Commerce and Science

HSC -

Ruia College, Matunga(e)

SSC -

Dr. D. B. Kulkarni Vidyalaya

MMS (Marketing) -

A.C. Patil College of Engineering and Management, Kharghar

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Tejas Karadekar