Tejas Katare

Technical Assistance: Providing technical support to users by troubleshooting software issues and resolving application-related problems.

Incident Management: Responding to and managing incidents, including identifying, analyzing, and resolving issues promptly.

User Support: Assisting users with application-related queries and providing guidance on how to use the software effectively.

Documentation: Developing and maintaining system support documentation and processes to ensure clear guidelines and procedures.

Collaboration: Working closely with development teams, vendors, and other stakeholders to address issues and implement improvements.

Data Analysis: Analyzing data and system logs to identify trends, errors, and opportunities for optimization.

Training: Providing training sessions to users to enhance their understanding and usage of the application.

Working as a SEV 1 Critical Officer in managing and resolving high-impact incidents within an organization.

Acting as the primary interface between internal and external stakeholders.

Leadership and Coordination: Act as the primary point of contact for incident management activities for critical incidents, providing leadership, guidance, and direction to the incident management team.

Incident Response Planning: Develop and maintain interim and permanent incident response plans, including defining roles, responsibilities, and escalation procedures, to ensure a well-structured and efficient response during critical incidents.

Incident Communication: Ensure effective and timely communication with stakeholders, including senior management, technical teams, and impacted business units, keeping them informed about the incident's status, impact, and resolution progress.

Completed certifications for Salesforce Administrator (ADX-201) and Advanced Salesforce Administrator (ADX-211) with global recognition.

Dealing with clients and users under the EMEA region for Sales Cloud within the Configuration Team.

Maintaining SLA, scheduling meetings with clients, and resolving issues through an outbound process that includes calls, emails, and scheduled meetings (Webex, Meet, Zoom).

User Management: Creating and managing user accounts, roles, profiles, and permissions to ensure proper access and security.

Configuration and Customization: Customizing the Salesforce platform to meet business needs, including creating custom objects, fields, workflows, and validation rules.

Data Management: Ensuring data quality by importing, exporting, and managing data within Salesforce. This includes data modeling and maintaining data integrity.

Reporting and Dashboards: Building and maintaining reports and dashboards to provide insights, and support decision-making.

Training and Support: Providing training and support to users, helping them understand and effectively use Salesforce.

Acting as the primary interface between Bulb & Key and the sellers onboarded.

Responsible for providing timely and accurate operational support to sellers on the Bulb & Key platform.

Addressing chronic stem issues, providing process improvements, and developing internal documentation.

Assisting users with an independent CRM (Customer Relationship Management) system.

Manage client relationships and partner with the sales team to present and communicate with clients.

Working on a CRM tool to keep track of the process of development, onboarding, and delivery.