Tejas Kaundal
New Delhi
Summary
Dynamic and results-driven professional with over 12 years of comprehensive experience in program management, project management, product management, and vendor management. Proven expertise in business development, data analysis, risk analysis, and client acquisition and retention across diverse industry verticals. Adept at leveraging analytical skills to drive strategic initiatives and enhance operational efficiency. Committed to delivering high-quality results that align with organizational goals and foster long-term client relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Delivery Manager
THB India (Sekhmet Technologies Pvt Ltd)
01.2023 - Current
- Account management across time zones (EMEA, AUS, USA, UK)
- Successfully managed geographically dispersed teams, overcoming challenges related to time zones, language barriers, and cultural differences.
- Heading vertical for both Web and WA BOT flow development, deployment and testing.
- Part of core team responsible for Pan-India roll-out of BOSS system at Max Hospitals. This included input in development of key features, training end users on platform usability, and monitoring and issue resolution post deployment.
- Oversaw client relations for esteemed organizations like Saudi German Hospitals, Canadian Specialist Hospital, and Mediclinic Group UAE
- Recognized with 'Rising Star' award after six months of employment
- Strengthened collaboration through team-building activities
- Delivered complex projects within tight deadlines through effective delegation and prioritization of tasks.
- Led change management efforts to ensure seamless adoption of new technologies and processes within the organization.
- Collaborated with cross-functional teams to streamline workflows, reducing redundant tasks and increasing productivity.
- Enhanced client retention through consistent delivery of high-quality services and prompt issue resolution.
- Increased on-time delivery rates by continuously analyzing processes and identifying areas for improvement.
Project Manager
Knimbus Online Pvt Ltd
07.2021 - 01.2023
- Served as primary liaison for Customer Success team
- Coordinated numerous client integration needs consistently
- Collaborated with 15+ team members in a fast-paced environment to achieve goals
- Directed daily operations for assigned clients on company initiatives
- Created and implemented new SOPs for enhanced KPI accuracy
- Assessed operational methods to recommend refinements in production and management.
- Developing and implementing key procedures and practices which helped in reducing re-work and negative feedback by more than 80%
- Oversaw the development of project documentation, maintaining clear and accurate records throughout project lifecycles
- Conducted risk assessments to identify potential issues, implementing mitigation strategies to minimise project disruptions
- Analysed project outcomes, conducting post-implementation reviews to identify lessons learned and best practices
- Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals
- Implemented agile project management methodologies, increasing team flexibility and improving product delivery times
- Presented project proposals and reports to senior management, articulating project value and securing necessary approvals
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Project Manager
Techbooks International Pvt. Ltd.
02.2020 - 07.2021
- Facilitated communication with overseas stakeholders and internal operations divisions.
- Managed production workflows
- Implemented agile project management methodologies, increasing team flexibility and improving product delivery times
- Assessed team performance and provided constructive feedback, contributing to professional development and skill enhancement
- Streamlined processes to enhance productivity
- Calculated revenue streams on quarterly, semi-annual and annual basis from various clients
- Boosted customer retention rates
- Implemented iterations to existing processes and established new teams for new processes
- Structured and Created training manuals pertaining to SOPs for dealing with clients
- Conducted Corporate Training and Seminars for new inductees, as well as annual training for employees for the smooth running of the Project Management team
- Conducted Corporate Training and Seminars for Effective Business Writing and email communication with international clients
- Streamlined project management processes for enhanced team productivity
- Oversaw the development of project documentation, maintaining clear and accurate records throughout project lifecycles
- Conducted risk assessments to identify potential issues, implementing mitigation strategies to minimise project disruptions
- Analysed project outcomes, conducting post-implementation reviews to identify lessons learned and best practices
- Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals
Associate Project Manager
Techbooks International Pvt. Ltd.
01.2018 - 01.2020
- Coordinated project preparation activities
- Ensured seamless communication between overseas clients and production units
- Managed production processes effectively
- Managed Billing activities and Internal Project Tracking Portal
- Led cross-functional teams in delivering project milestones on time and within budget
- Implemented quality control processes to ensure project outputs met or exceeded stakeholder expectations
- Engaged with clients to understand their requirements and provided tailored solutions, enhancing customer satisfaction and loyalty
- Prepared comprehensive project documentation, including plans, reports, and presentations, to support project governance
- Analysed project performance data to identify trends, making informed decisions to guide future project direction
- Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.
Venture Partner, Project Manager
Next Generation Technologies
05.2013 - 12.2018
- Streamlined supply chain operations
- Streamlined operational processes, reducing costs and improving efficiency across organization.
- Directed assembly line operations for various Last-Mile networking instruments
- Enhanced company's market presence through effective development strategies
- Supervised high volume teams (50+) during FTTH project execution
- Managed successful ADSS project implementations
- Handled cable laying, network establishment and network maintenance projects for both Private and Government organizations across multiple terrains
- Established firm's organizational strategies through strategic thinking and direction
- Implemented rigorous quality control measures, ensuring highest standards of service delivery.
- Negotiated favorable terms in high-value contracts, securing significant savings and advantages for firm.
- Crafted comprehensive risk management strategies, protecting firm from potential threats and vulnerabilities.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Maharshi Dayanand University
Rohtak, India05-2012
Skills
- Portfolio Management
- Program Management
- Product Management
- Project management
- Vendor Management
- Stakeholder Management
- Training and mentoring
- Scope management
- Release management
- Project scheduling
- Delivery management
- Problem-solving
- Agile
- SCRUM
- JIRA
- SQL
- Google Data Studio
- Power BI
- MS Office Suite
- Networking
- Public Relations
- Team leadership and motivation
- Business Development
- Research
- Excellent Communication Skills
Certification
- Project Management Certification - Google
- MIS and Data Analytics - F1 Macro Technologies
- Google Data Studio - Skillnation
- Power BI - Skillnation
Languages
Hindi
Proficient
C2
English
Bilingual or Proficient (C2)
Timeline
Senior Delivery Manager
THB India (Sekhmet Technologies Pvt Ltd)
01.2023 - Current
Project Manager
Knimbus Online Pvt Ltd
07.2021 - 01.2023
Project Manager
Techbooks International Pvt. Ltd.
02.2020 - 07.2021
Associate Project Manager
Techbooks International Pvt. Ltd.
01.2018 - 01.2020
Venture Partner, Project Manager
Next Generation Technologies
05.2013 - 12.2018
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Maharshi Dayanand University
AWARDS
- Rising Star of THB
- Best Performer (Aptara)
- Most Reliable Performer (Aptara)
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