Tejas Mirpagar
Summary
- Experience in different domains: Banking and Finance, Mortgage, Insurance and Capital Markets
- Experience in working in an Agile Scrum environment with ability to breakdown requirements into epics, features and user stories
- Knowledge of: Waterfall Methodologies and Agile Methodologies
- Clear understanding of Software Development life cycle (SDLC) and process oriented
- Documentation: BRD, FRD, Workflow Diagram, Use Cases, User Stories
- Experience in client gathering requirements, proposing solutions until the requirement gets freeze
- Understand Agile practices (daily scrum, iteration planning, retrospective, test driven) and follow the same
- Good Knowledge of requirements elicitation, requirement documentation, use case definition and other Business Analysis technique
- Strong analytical and organizational skills
- In Depth knowledge of configuration and customizing procedures for SAP MM (Material Management)
- Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst
Allianz Technology SE
07.2020 - Current
- Analyzed customer support processes to identify bottlenecks, inefficiencies, and areas for improvement
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborate with stakeholders, including business users, to understand their needs and objectives
- Evaluate Inefficiencies in current state process and document required solutions for the technical team
- Define data models, user interfaces, and system interactions
- Approval of Future State Maps from Client and actively participate in creation of SOP's
- Define test cases and scenarios based on the functional specifications
- Work with quality assurance teams to ensure that testing aligns with business requirements and objectives
- Responsible for resolving Production defect and incidents
- Responsible for monthly reporting task
- Kept a close record of contracts to make sure they are valid and fully executed at any point in time within the engagement timeframe.
- Tracked project progress meticulously and implemented necessary corrective or preventive actions to ensure project success
- Ensured 100% compliance to Project SLA's, information security protocols
-
RPA Senior Business Analyst
Hexaware Technologies Pvt. Ltd
07.2019 - 06.2020
- Developed and executed reporting and process design
- Demonstrated ability to lead others through prioritization, planning and execution
- Collaborated with business stakeholders to identify and prioritize automation opportunities by conducting
process assessments and analyzing potential benefits - Conducted feasibility studies and ROI analysis to evaluate the potential impact of RPA implementations
- Worked closely with RPA developers to design and configure automation solutions using UiPath.
- Elicited and documented detailed business requirements, process flows, and use cases for RPA projects,
ensuring alignment with business objectives - Monitored daily operations and enhanced processes to maximize efficiency
- Provided support for RPA initiatives and helped with user training and onboarding
- Collaborated with the RPA support team to resolve issues and enhance existing RPA solutions
Business Analyst
Barclays Technology Center
01.2018 - 05.2019
- Project planning and associated tasks: Maintain Project plan, Managed Facilitate meetings
- Conducted research and gathered data to support business analysis and decision-making processes
- Contributed to process improvement initiatives to streamline workflows and increase operational efficiency
- Ensured issues are identified, tracked, reported on and resolved in a timely manner
- Coordinated with development team for testing and implementations for various release
- Created informative, actionable and repeatable reporting that highlighted relevant business trends and
opportunities for improvement - Conducted Daily Scrum meetings within the group to get client updates and identify and assign Action Points driven agenda to individual group members coming out of these Daily Scrum meetings
- Leverage Customer feedback to improve systems by studying current practices; designing modifications or customization features; and collaboration with the Delivery team
Analyst
Ocwen Financial
02.2014 - 01.2017
- Assisted Partners/Senior Managers/Managers on special projects
- Audited high quality reporting and project outputs that engaged our customer and meet their business
requirements that can be easily communicated across all levels - Maintained Requirement Specification Document and ensured 100% compliance to SLA
- Prepared SOP's as per client requirement and shared updates with the team
- Conducted brainstorming sessions and engaged in customer interactions to devise innovative data-centric
products for Financial services clients - Created training materials and conducted training sessions for end-users on how to use the new system effectively
- Planned the delivery methodologies of the process: ‘Manage daily reports'
- · Prepared Business Solution documents
- Acted as a key interface between business users and development teams
Senior Practitioner
Concentrix
06.2011 - 09.2012
- Contacted delinquent account via Yellow pages, White Pages, etc
- Understood reason for delinquency
- Provided Repayment plan to customers
- Reported credit agencies
Senior Practitioner
Concentrix
11.2012 - 02.2014
- Contacted delinquent account via Yellow pages, White Pages, etc
- Understood reason for delinquency
- Provided Repayment plan to customers
- Reported credit agencies
Education
No Degree - Masters in Computer Applications
Amity University
Chandigarh, India01.2026
Bachelor of Science - Zoology
Poona College of Arts, Science And Commerce
Pune05.2010
Diploma in Information Technology And Computer -
Poona College of Arts, Science And Commerce
Pune01.2009
Skills
- Data Analysis
- Requirements Gathering
- Project Management
- Business process improvement
- Test case scenarios
- Operations Management
- Operations Analysis
- Product Development
- Product Management
- Business Analysis
- Requirements Analysis
- Process Improvement
- Documentation
- Stakeholder Communication
- Business Requirements
- Customer Communication
- Business Development
Certification
- Certified C_TSCM52_67 Application Associate - Procurement with SAP ERP 6.0 EHP7
- Business Analysis Master class from Udemy
- Foundations of Project Management from Google
- Fundamentals of Computer Science from Amity University
Timeline
Business Analyst
Allianz Technology SE
07.2020 - Current
RPA Senior Business Analyst
Hexaware Technologies Pvt. Ltd
07.2019 - 06.2020
Business Analyst
Barclays Technology Center
01.2018 - 05.2019
Analyst
Ocwen Financial
02.2014 - 01.2017
Senior Practitioner
Concentrix
11.2012 - 02.2014
Senior Practitioner
Concentrix
06.2011 - 09.2012
No Degree - Masters in Computer Applications
Amity University
Bachelor of Science - Zoology
Poona College of Arts, Science And Commerce
Diploma in Information Technology And Computer -
Poona College of Arts, Science And Commerce
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