Tejas NS

Responsibilities

• Responding to queries via chat, email, or phone with users for quicker and faster resolution of user issues and requests
• Diagnosing system errors and other issues
• Resolving problems with networks and other computer system by troubleshooting user issues on live basis for immediate fixes to basic issues and routing tickets to Level 2 team for domain specific issues which cannot be fixed by level 1 troubleshooting
• Following up with users to ensure full resolution of issues
• Monitoring Priority (P1) Alerts and reporting to Level 2 team on timely basis for quick actioning on timely basis
• Provisioning of O365 Licenses and other project specific permissions upon business justifications and Authorized Personal Approvals
• Adding/Removing users from specific Distribution List via Active Directory, thereby provisioning access to specific client related applications and Project groups
• Provisioning Shared Drive access to users with Business needs upon Approvals via AD Manager Plus
• Provisioning users with Shared Mailbox access with Read Only/Full access based on requirements
• Responding to Client Emails and raising Incidents, Requests, and Change requests accordingly as per business needs for requested actions
• Logging Incidents and Service Requests on users behalf.
• Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
• Preparing and publishing all kinds of reports (eg- client reports and reports required by managment)

• Responsible for planning and coordinating all activities required to perform, monitor, and report on process
• Responsible for communicating with Incident Process Owner
• Investigate and diagnose Incidents to restore failed IT Service as quickly as possible
• Resolve Incidents within specified Service Level Agreements/Operational Level Agreements: Document troubleshooting steps and service restoration details
• Create and submit knowledge articles: Provide specialized investigation and diagnosis of all Incidents and Service Requests Identify Problems Verify resolution with end-users and resolve assigned Incidents
• Escalate Major Incidents to Incident and/or Problem Manager Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to Incident Process
• Coordinator Select appropriate performance and quality management tools and ensure that are used in proficient and efficient manner
• Initiated escalations to Executive Management, vendors, and/or other groups where appropriate
• Manage critical customer site outage resolutions for major customers
• Ability to learn and develop quickly
• Excellent telephone, oral communication skills, strong verbal, and written English Strong interpersonal & relationship building
• Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.

• Responsibilities
• Interacting with customers for sales of insurance (Medicare Insurance)
• Insurance explanation to customers
• Adding and explaining of extra benefits to customers
• Middle year benefits addition
• Interaction with Third party Agents
• Skilled on using insurance Premium calculation
• Skilled in Customer Convincing.

• One on One interaction with customer
• Managing and retaining relationships with Customer
• Increasing customer base
• Having an in-depth knowledge of business products
• Resolving Customer Problems based on their issues
• Rectifying Customer network problems visiting network sites
• Researching of new network sites
• Reporting on successes and areas needing improvements
• Areas of strength:
• Confident and a good listener, self-motivated with positive attitude
• Ability to deal with people diplomatically
• Team worker and flexible
• Enthusiastic to learn
• Achievements:
• Won 1st prize in Quiz Competition conducted by “Centre for Strategy and International Affairs”
• Won 2nd and 3rd price in many Technical and Non-Technical events
• Academic projects:
• Project: -"GSM BASED HOME AUTOMATION SYSTEM"
• Description: -Home appliances used in daily life is controlled by mobile phone by sending a sms to the GSM module in our project a 8051microcontroller is also used to process to given command through sms main aim of this project is reduce human risk and save power
• Project: - “GSM BASED CARGO SECUTITY SYSTEM” Description: -Tracking of a cargo system is achieved by using a GSM module and maintenance of the cargo carrier is also achieved nearly all the parameters of the cargo carries and its goods is maintained
• If there is any breech in the cargo carrier’s door the system indicates to both buyer and seller, exact location of the breech of the system is also detected by the GPS module
• Mini Project: - “AUTOMATED STREET LIGHT CONTROL” Description: - control of the street lights in the city or any place by sensing sun light so that it saves power it is achieved in such a way that the batteries in the street is charged in the presence of sun light and as soon as the sun light is not sensed the light turns on.