Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
17
17
years of professional experience
Work History
COO
Pride Mart
UAE
01.2022 - 03.2024
Liased and managed environments like Legal and Licencing for retail business startup
Commissioned partner-agencies to deliver in-depth retail feasibility study detailing real estate economics, operational viability and demographic trends
Responsible for space planning, partner development and facilities/logistical groundwork
Responsible for dealing with FMCG companies and lifestyle brands for shop-in-shop hypermarket format, and delivering at varied operational and marketing levels across diverse product/service verticals
Responsible for incubating new partners and scaling them to add significant future value for all stakeholders i.e
The business, partner brands and customers/community.
Aligned corporate strategy with industry trends by staying current on best practices within the competitive landscape.
Championed change management initiatives for smoother organizational transitions during periods of growth or restructuring.
Oversaw the development of new products or services from conception to market launch.
Navigated complex regulatory environments to ensure compliance across all aspects of operations.
Implemented innovative solutions to drive continuous improvement in product quality and customer satisfaction.
Conducted market research to guide informed decision-making about potential investments or expansions into new markets or industries.
Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
Represented organization at external meetings and events to promote and build relationships with key stakeholders.
Negotiated contracts and agreements to secure favorable terms and maximize profits.
Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Identified and pursued business development opportunities to grow organization and increase revenue.
Established and maintained strong relationships with customers, vendors and strategic partners.
Director - Business Development | Marketing
Pride India Construction Co.
INDIA
01.2018 - 01.2020
Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
CEO
Celebrity Cricket League - Telegu Warriors
INDIA
01.2015 - 01.2018
Conducted in-depth new market assessment and analysis, developed business strategy and devised business blueprint
Developed Marketing and Brand Strategy, onboarded key agencies and vendors for promotions, advertising campaigns and events
Championed a strategic alliance with Damac Group of Companies to become the exclusive channel partner for funds collection on behalf of Damac Group.
Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
Streamlined business processes, resulting in increased operational efficiency across all departments.
Championed sustainability initiatives to reduce environmental impact while improving brand image among eco-conscious consumers.
Achieved company growth by implementing strategic plans and streamlining operations.
Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
Fostered strong relationships with industry partners to expand business opportunities.
Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Directed market expansions to propel business forward, meet changing customer needs.
Identified new revenue generation opportunities to maximize bottom-line profitability.
Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
Directed technological improvements, reducing waste and business bottlenecks.
Marketing & Alliances Head XXX Energy Drink
Viikings India Pvt LTD
INDIA
01.2013 - 01.2015
Presided over Sales, Marketing and Business Development
Established new flagship property in Mumbai; charted growth and expansion strategy
Developed path-breaking promotional strategies to attract guests and maximize occupancy
Adopted best CRM practices emphasising on feedbacks and follow ups, resulting in enhanced overall guest satisfaction, repeat visits and guest referrals
Led the flagship property to gaining the most preferred status in the vicinity, with increased RevPAR while maintaining at par ARR.
Increased overall performance by developing and implementing strategic business plans.
Collaborated closely with senior executives on corporate strategy development, aligning business unit objectives with overall company vision and mission.
Conducted comprehensive market research to inform decision-making processes regarding new products or services offerings.
Established clear performance metrics for team members that aligned with overarching company goals.
Oversaw budget development and management, ensuring optimal allocation of resources for maximum ROI.
Directed the successful execution of key projects or initiatives, ensuring deliverables were met on time and within budget.
Developed strong relationships with clients, resulting in long-term partnerships and increased revenue.
Managed cross-functional teams effectively to achieve key business objectives.
Guided the development of marketing campaigns that drove brand awareness and increased customer engagement.
Evaluated potential risks associated with projects or initiatives, implementing mitigation strategies as needed to ensure success.
Coordinated product launches successfully, meeting targeted timelines and sales goals.
Director - Business Development | Sales
Beatle Hotels/JMJ Pvt Ltd
INDIA
01.2009 - 01.2012
Led divisions of Sales, Marketing, Operations, and Administration; leveraged key aspects of business to excellence by incorporating business innovations
Mastered a sharp learning curve to successfully benchmark the highest sales-closing ratio amongst past CCL seasons
Conducted complete external market assessment, competitive analysis and internal business evaluations to determine recommendations for organizational restructuring and repositioning brand
Identified opportunities, made recommendations, and sought buy-in from management to implement solutions.
Center Head
Intelenet Sparsh BPO.
Mumbai
04.2007 - 05.2009
Enhanced Center performance by implementing innovative operational strategies and streamlining processes.
Led strategic planning initiatives focused on identifying new opportunities for program development or expansion.
Managed budget allocation and financial reporting, ensuring optimal resource utilization for maximum efficiency.
Collaborated with stakeholders to design various programs that catered to the diverse needs of clients at the Center.
Oversaw the maintenance of facilities infrastructure, proactively addressing any potential issues that could impact operations or client experience negatively.
Instituted systems that improved data collection practices enabling better analysis and informed decision-making processes.
Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth.
Education
Don Bosco High School
Borivali West
Skills
Corporate Governance
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Education - University Of Mumbai
Bachelor of Arts, 1997, Business Strategy, English, Hindi, Marathi
Timeline
COO
Pride Mart
01.2022 - 03.2024
Director - Business Development | Marketing
Pride India Construction Co.
01.2018 - 01.2020
CEO
Celebrity Cricket League - Telegu Warriors
01.2015 - 01.2018
Marketing & Alliances Head XXX Energy Drink
Viikings India Pvt LTD
01.2013 - 01.2015
Director - Business Development | Sales
Beatle Hotels/JMJ Pvt Ltd
01.2009 - 01.2012
Center Head
Intelenet Sparsh BPO.
04.2007 - 05.2009
Don Bosco High School
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