Tejas Rajput
Operations Manager
Mumbai
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Manager – Operations
GoSamplify Private Limited
Mumbai
08.2022 - 12.2022
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built relationships with customers and community to establish long-term business growth.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Used statistical methods to analyze data and generate useful business reports.
- Assisted in training all on board new phlebotomists and train them to draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Developed and implemented strategies to improve phlebotomy processes.
- Collected blood samples in accordance with laboratory protocols and regulations.
Assistant Manager – Logistics Operations
ISolve Group Of Companies
Mumbai
07.2019 - 07.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created organized filing system to manage department documents.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built and managed processes for tracking and monitoring department performance.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Negotiated and executed contracts on behalf of department.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Coordinated dispatching of 120+ drivers to accomplish daily delivery requirements.
- Kept corporate departments and customers updated on critical shipments.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Led third-party vendors in achieving delivery time and cost targets.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Developed and implemented web-based tracking systems for improved monitoring.
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Automated multiple reporting tasks through creation of reporting tools.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Prepared documentation for business analysts and updated client data.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed focused training programs, leadership pipeline and succession plans.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Assistance Manager – Operations
Riddhi Corporate Services Limited
Mumbai
02.2019 - 07.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Operation Executive
Vodafone India Limited
Mumbai
05.2012 - 01.2019
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Identified audit parameters to comply with quality standards.
- Assisted compliance officer to gather necessary documentation for new account applications.
- Transmitted documents, organized revisions and tracked changes.
- Remained informed on current regulations, especially concerning research industry and document creation.
- Managed and integrated telecommunications services and systems across Mumbai region.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed daily paperwork and computer entry of sales data as established by management.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
Customer Service Executive
The Mobile Store Limited (ESSAR Group Of Company)
Mumbai
02.2010 - 03.2012
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone or store visit.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Submitted orders for new inventory.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Pramoter
Aircel Telecom Limited
Mumbai
01.2009 - 12.2009
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
- Motivated team members to meet and exceed sales targets.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
- Monitored customer preferences to determine focus of sales efforts.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained accurate records of promotional events and customer interactions.
Education
S.S.C - Academics
Sheth GH High School
Borivali East, Mumbai 06.2006 - 03.2007
PGDMM - Marketing Management And Research
NMIMS
Vile Parle, Mumbai 06.2016 - 12.2019
B.Com - Commerce
Niranjan Majithia College of Commerce
Kandivali W, Mumbai 06.2009 - 03.2013
H.S.C - Commerce
Sheth G.H. High School And Jr. College
Borivali East, Mumbai 06.2007 - 02.2009
Skills
Relationship building
Staff training/development
Inventory management
Recruitment
Business Development
Maintenance and Repair
Supply Chain Management
Work flow planning
Contract Negotiation
Staff Management
Supply chain logistics
Project planning and development
Operations management
Data analysis
Logistics Management
Report generation
Project Management
Complex problems analysis
Performance Evaluations
Data audits
MS Office
Decision-Making
Decision-making skill
Stock management
Order management
Training and mentoring
Strategic thinker
Vendor management
Team Building
Staff training and development
Hourly shift management
Customer Relations
Customer Relationship Management Software (CRM)
Cash Handling
Purchasing and procurement
Logistics policies and procedures
Excellent Communication
Multitasking Abilities
Planning and Coordination
Performance management
HR processes
Records management
File and records management
Recruitment strategies
Compensation management
Timeline
Manager – Operations
GoSamplify Private Limited
08.2022 - 12.2022
Assistant Manager – Logistics Operations
ISolve Group Of Companies
07.2019 - 07.2022
Assistance Manager – Operations
Riddhi Corporate Services Limited
02.2019 - 07.2019
PGDMM - Marketing Management And Research
NMIMS
06.2016 - 12.2019
Operation Executive
Vodafone India Limited
05.2012 - 01.2019
Customer Service Executive
The Mobile Store Limited (ESSAR Group Of Company)
02.2010 - 03.2012
B.Com - Commerce
Niranjan Majithia College of Commerce
06.2009 - 03.2013
Pramoter
Aircel Telecom Limited
01.2009 - 12.2009
H.S.C - Commerce
Sheth G.H. High School And Jr. College
06.2007 - 02.2009
S.S.C - Academics
Sheth GH High School
06.2006 - 03.2007