Tejas Reddy
IT Infrastructure Delivery
Bengaluru,Karnataka
Summary
Post Graduate in MBA (IT) along with 18 years of experience in IT Infrastructure services as well as certified in ITIL V4, PMP and SAFe AGILE Product Owner/Project Manager with a ZEAL to excel in the avenues of Program, Transition, Transformation and Data Center Management along with Senior Leadership Management makes me to be highly motivated to seek growth oriented assignments and challenges in a highly respected Organization in the IT enabled services/Remote Infrastructure Services Industry.
Directed team in building Tier 3 datacenter in NJ/USA as HCL stepped into DC hoisting services domain.
Overview
18
18
years of professional experience
5
5
Certifications
Work History
Delivery Leader
Tata Consultancy Services
9 2020 - Current
- Currently working as Delivery Lead
- Delivery Manager at TCS handling and managing complex Software Tools and System Implementation, Core Networks, Cloud, Compute and Storage Technology Refresh Programs/Projects across all Data centers of LSEG (London Stock Exchange Group) since September 2020.
- Handled escalated customer inquiries promptly, resolving issues efficiently to maintain positive client relationships.
- Streamlined communication across departments, facilitating information exchange for improved decision-making related to delivery operations.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Established strong relationships with clients, addressing their concerns and ensuring their needs were met consistently.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Created and enforced detailed organization processes to increase quality and service standards.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Led cross-functional teams to successfully complete IT projects.
- Directed planning and budgeting efforts.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Created detailed reports documenting project progress, enabling stakeholders to make informed decisions regarding resource allocation and future planning initiatives.
- Created and managed project plans, timelines and budgets.
- Consistently met or exceeded performance targets set by senior management through dedicated efforts and adherence to best practices.
Sr. Project Manager
Thomson Reuters/Refinitiv/London Stock Exchange Group
05.2013 - 08.2020
- Spent close to 7 years in Thomson Reuters/REFINITIV (LSEG Group) in various capacities handling and managing large/extra large Programs/Projects in IT Infrastructure Services.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Met project deadlines without sacrificing build quality or workplace safety.
- Facilitated business by implementing practical networking techniques.
- Planned, designed, and scheduled phases for large projects.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Increased overall team performance by implementing agile methodologies tailored to specific project needs.
- Reduced overall project costs through diligent budget management, negotiation skills, and efficient resource utilization.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans, identifying key milestones and resources needed for successful execution.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed stakeholder expectations through regular status updates and proactive issue resolution efforts.
- Facilitated clear communication among team members, stakeholders, and clients throughout all project phases.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and implemented strategic project plans to meet business objectives.
- Championed process improvement initiatives, driving increased productivity and cost savings across the organization.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Developed and initiated projects, managed costs, and monitored performance.
- Established strong relationships with clients, fostering trust and promoting long-term partnerships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Project Manager/Transition Manager
TEKOPTIMIZE INC (for CISCO India Pvt LTD)
08.2012 - 03.2013
- Worked as a Transition Manager in CISCO India Pvt LTD, successfully completing major Quarterly and Monthly releases within 8 months.
- Ensured seamless integration of new systems and processes by effectively communicating expectations and requirements to all relevant parties.
- Reduced downtime during organizational changes by efficiently coordinating cross-functional teams and resources.
- Streamlined transition processes by implementing effective project management methodologies and communication strategies.
- Developed comprehensive transition plans, outlining roles, responsibilities, timelines, and milestones for successful implementation.
- Developed and introduced IT strategies to improve operational efficiency.
- Identified risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
- Streamlined release processes by implementing automated tools and standardizing procedures, reducing delays and errors.
- Proactively managed stakeholder expectations throughout the release cycle by providing timely updates on progress and addressing concerns promptly.
- Negotiated resource allocations among competing projects to optimize overall efficiency without compromising individual deliverables'' quality or timing requirements.
- Implemented feedback loops between customers and development teams, incorporating user insights into future releases for improved functionality and user experience.
- Developed comprehensive release documentation for seamless handoff to support teams, improving end-user satisfaction postlaunch.
- Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary.
- Mentored junior team members in release management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Developed robust contingency plans for unforeseen challenges, ensuring minimal impact on project delivery and customer satisfaction.
- Facilitated post-release debriefs with team members to identify areas of improvement, driving continuous process refinement over time.
Project Manager
IBM India Pvt Ltd
10.2010 - 08.2012
- Managed projects in IBM India Pvt Ltd in various domains, including managing projects for Discover Financial Services.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Analyzed project performance data to identify areas of improvement.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed and initiated projects, managed costs, and monitored performance.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Monitored project progress, identified risks and took corrective action as needed.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Onsite Project Manager
HCL America Inc/HCL Comnet Systems
08.2007 - 05.2010
- Worked as a Project Manager in HCL America Inc/HCL Comnet Systems on Data Centre Transformation and Migration for Toys R Us, (New Jersey, USA) for a period of close 2 years of ONSITE
- Primary responsibility was to plan for the transformation of the whole data centre, plan for the migration of transformed data centre to the new specified location within the deadline along with setting up of DC DR Sites.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
- Balanced competing priorities effectively, managing multiple projects simultaneously while maintaining a keen focus on delivering exceptional results for each engagement.
- Coordinated onsite logistics, including equipment procurement, installation, and maintenance to ensure smooth project implementation.
- Collaborated with structural engineers to evaluate structural integrity of projects.
- Built strong rapport with vendors and suppliers, negotiating favorable terms for contracts that benefited both parties involved in the long run.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Communicated regularly with customers concerning data exchange and technology integration.
- Managed a team of technicians, ensuring optimal performance and adherence to best practices.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed innovative solutions with a focus on digital transformation, driving business growth and efficiency.
- Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.
- Evaluated emerging technologies and industry trends to inform data center strategy and maintain a competitive edge.
- Oversaw physical security measures such as surveillance systems, access control protocols, and fire suppression systems to protect valuable assets.
- Collaborated closely with network engineers on designing and implementing robust network infrastructures within the data center environment.
- Implemented energy-saving measures, resulting in reduced operational costs and a smaller carbon footprint.
- Performed root cause analyses on system failures to prevent future occurrences and maintain high availability rates.
- Improved data center efficiency by implementing new monitoring tools and processes.
- Maintained accurate inventory records for all hardware components within the data center, enabling efficient resource allocation during maintenance or upgrades.
- Self-motivated, with a strong sense of personal responsibility.
Project Manager
HCL Technologies – Infrastructure Services Division (ISD)
06.2006 - 10.2010
- Managed various projects in HCL Technologies – Infrastructure Services Division (ISD) in domains like Data Center Transformation & Migration, Operations & Delivery Excellence, and Transition Management.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Met project deadlines without sacrificing build quality or workplace safety.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Provided detailed project status updates to stakeholders and executive management.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented strategic project plans to meet business objectives.
- Prepared and submitted project invoices for review and approval.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced customer satisfaction by consistently meeting or exceeding project delivery milestones and quality standards.
- Devised test plans to validate accuracy of IT projects.
Education
MBA - Information Technology And Systems
Manipal Institute of Management, Manipal
Manipal 04.2001 -
Bachelor of Computer Applications - Computer Applications
SBM Jain College
Bengaluru 04.2001 -
Skills
Project Budgeting
Certification
ITIL V4
Timeline
ITIL V4
02-2024
SAFe AGILE Product Owner/Manager
02-2024
Sr. Project Manager
Thomson Reuters/Refinitiv/London Stock Exchange Group
05.2013 - 08.2020
Project Manager/Transition Manager
TEKOPTIMIZE INC (for CISCO India Pvt LTD)
08.2012 - 03.2013
ITIL V3
11-2010
IBM Accredited Project Manager
10-2010
Project Manager
IBM India Pvt Ltd
10.2010 - 08.2012
PMP
08-2010
Onsite Project Manager
HCL America Inc/HCL Comnet Systems
08.2007 - 05.2010
Project Manager
HCL Technologies – Infrastructure Services Division (ISD)
06.2006 - 10.2010
MBA - Information Technology And Systems
Manipal Institute of Management, Manipal
04.2001 -
Bachelor of Computer Applications - Computer Applications
SBM Jain College
04.2001 -
Delivery Leader
Tata Consultancy Services
9 2020 - Current
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