TEJAS . S
Investment Banker
Bangalore
Summary
Commerce Graduate having 5.1 years of experience in Financial Institution JP MORGAN and 3.2 Years of experience in State Street. Trade settlements, Securities Processing, Agent bank operations, custody services, Global Custodian and client services.
My objective is to building necessary skill set, sharpen my personality and to pick-up core competencies to ensure that, I become a valued asset in a reputed enterprises. Job with multiple responsibilities which will give me chance to achieve maximum learning. An effective communicator and team-builder with strong analytical, management and organizational skills. Grasp concepts/procedures quickly and demonstrate traits of being an effective team player. Proactive and positive approach towards work. Ability to work independently and attention to details.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Emerging Lead
State Street
Bengaluru
02.2019 - Current
- CDM-Client Delivery Management (CSO)
- On a daily basis identify failed & unmatched trades, reason for it and initiate the resolution process
- Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve
- Responsible for ensuring and reviewing all the CSO requirements such as Daily/weekly recon on Cash, Stock and Income
- Conduct independent research to gather and record data from internal systems
- Interact with various internal and external teams as required to obtain the resolution
- Check for the cash flows, Swifts, Fax and follow up with internal/external teams
- Answer and/or review internal and external client queries in relation to accounting and custody
- Analyze the problem and obtain and evaluate information to reach sound conclusions
- Working in matrix structures and cross-cultural environments with an ability to operate on their own and as part of a team
- Define risk environment for business unit and perform Risk and Control Assessment to ensure appropriate action is initiated and executed to minimize risk events
- Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation
- Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed
- Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved
- Proactive identification of client needs and potential internal issues impacting client satisfaction
- Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines
- Provide coaching and development opportunities to staff, participate in individual on-going training and development and provides input to performance appraisals
- Execute activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed
- Proactive identification of client needs and potential internal issues impacting client satisfaction
- Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness in calculations and processing, as well as adherence to controls
- Provide timely accurate management reporting and issue log maintenance, under moderate supervision
- Escalate unresolved issues to management as required
- Reconcile and resolve discrepancies with other Shared Service teams, external clients and Client Operations as needed
- Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary
- Positively influence team morale in order to achieve set standards and goals
- To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
- Ensure appropriate records of daily and monthly activities are kept
- Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department
- Oversee the adherence to Standard Operating Procedures
- Document any updates or changes to formal procedures, databases, etc
- Prioritize and delegate work
- Responsible for quality control and validity of all data
- Defines and manages successful completion of ad hoc client requests, reports and/or projects
- Ensure timeliness of deliverables and that final product meets client needs
- Coordinate/oversee special projects and audits
- Build and maintain strong client relationships
- Monitor vacations, holidays and absenteeism, overtime, and ensure adequate coverage at all times
- Responsible for risk management by ensuring staff understands all Standard Operating Procedures, Key Controls, and Client Specific Procedures
- Demonstrates collaboration and provides assistance and support, with an ability to priorities tasks and organize workflows for self and others in order to ensure deliverables are met
- Identify process efficiencies in the course of their daily work and propose to line managers to continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
- Build and maintain internal network of contacts, liaising with other departments in an effective manner
- Assist with workflow management and technology enhancement, make suggestions to streamline operations Maintain knowledge of current alternative procedures and processes
- Identifies and analyzes operations risks related to current and potential business and recommends procedural changes/improvements as needed
- Communicate in a clear, concise and efficient manner with multiple teams to resolve the issue
- Participate in projects as well as prepare and verify information for those various projects/special requests as directed
- Resolve the client queries and other related issue with their transaction
- Resolving the breaks received from reconciliation team and reconciliation activity
- Handling the queries related to Trade, Cash, Custody, Equity, fixed income, FX, Income, Dividend, Claims and account opening
- Liaise with agents for status update on MENA, EMEA,APAC Latin America and DTC market trades and market related queries
- Training the new joiners and explaining the Trade lifecycle
Operation Analyst
J P MORGAN
Bengaluru
09.2013 - 01.2019
- Custody Middle office - Fails Management and Brokerfacing team
- To operate continuously throughout the business day, seeking to prematch, settle transactions/trade, trade booking and trade capture
- Trade management, Trade Life cycle- Identifying all unmatched trades on pre-matching day and segregating according to reason of unmatched suggested by custodian
- Liaising with CP to match them on unmatched trades as per unmatched codes such as SSI mismatch, cash mismatch, TD/VD mismatch, Etc
- Pre-matching - working on all unmatched trades by checking with brokers via call or emails
- If client trades, escalating to desk to chase client on unmatched trades
- If unmatched due to SSI update, chasing static team to update SSI as per alert or SSI provided by CP
- Fails management- On the failing matched trades making sure that the CP are chased via email or call on aged trades to deliver shares on priority
- Also keeping them informed on late penalty charges/Buy in
- In Hand knowledge of Processing 60 markets in equity and Fixed income settlement include (working on fails, Pre-Matching and Reconciliation of stock and cash break) meeting month end SLA
- In hand knowledge on live application like Crest GUI
- Communicating with onshore and offshore teams on daily basis on clearing the trades and trade related issues
- Investigating on non-matched trade with detail analysis
- Identify and resolve work processing issues
- Make suggestions to streamline operations and /or increase departmental efficiencies
- Completes special projects as assigned; provides assistance to operational process improvement efforts
- Performing cross border payment and settlement of trades
- Track the trends on failure of trades, understand client and broker behavior to resolve the issue
- Assists business area with inquiries pertaining to transactional activity; coordinates response with traders, corporate actions staff and other internal teams
- Liaise with brokers/counterparts and resolve any discrepancy in Alert and CTM to ensure timely settlement of trades
- Liaise with agents for the status update on MENA, EMEA, Latin America market trades and market related queries
- To setup and maintain securities information, Client’s SSI’s, Broker SSI’s and their contacts
- Communicate with Crest (depository for UK and Ireland) on the issues relating to settlements/clearing (Corporate action events & securities)
- OTC Settlements
- Assists with compliance reviews, controls, and audits as appropriate
- Act as clearing agent for all the trades for UK and Ireland
- Training new joiners on FailsManagement, Brokerfacing, markets and ensure smooth induction through raising access to the necessary systems
- Ensure smooth implementation of T2S and any market changes
- Performs the necessary checks on all automated trades and manual trades
- Acts as a resource within the assigned business unit to resolve complex or non-routine processing related questions/issues
- Interacts with external and internal parties to resolve various trade questions and discrepancies
- Follows escalation procedures to ensure timeliness and accuracy of processing/Settlement
- Participate/Lead in internal/external Audits and ensure no audit findings
- Plan and lead business continuity exercise and ensure successful completion
- Interacts with traders, client management, fund group(s) and counterparts regarding international trade settlements and cash movements
- Provides training in departmental procedures/practices to new hires and junior staff
- Ensure smooth settlement of bulk transition of clients through liaising with client and counterparties
- Presentation on monthly metrics, Preparation of Minutes of meeting, brainstorming discussion on process related issue in monthly meeting
- Resolving the breaks received from reconciliation team and reconciliation activity
- Show willingness to assume additional tasks in order to share workload within team/department
- Adhere to organizational procedures and policies and accountable for the delivery of a quality service, driving for excellence, accuracy and timeliness in all their work activities
- Communicate in a clear, concise and efficient manner with multiple teams
- To cross train colleagues and to get cross trained on other process to enhance knowledge
- Ensure all EOD checklists are diligently completed and signed off
- Projects and Accomplishments:
- Automation of market status update on Crest trades
- Project on STP of settlement confirmation which were failing due to incorrect asset set-up
- Project on system up gradation and fail code mapping for real time status update
- Project on SSI set-up to ensure trades stepping to market with correct data reducing manual intervention and delay in settlement
- Project on crest partial completion for real time status update
- Supporting bulk transition of client’s assets
Education
SSLC -
St. James High School
India 06.2005 - 01.2008
PUC - Commerce
V.E.P.U.C
India 07.2008 - 01.2010
B.Com - Finance And Accounting
S.R.N.A.E.C, Bangalore University
India 07.2010 - 01.2013
Skills
Client service
Agent Bank operation
Trade life cycle and Trade Settlements
Strong verbal and written communication skills
Strong analytical skills
Attention to detail
Team player attitude
Ability to work on own initiative
Leadership Focus Quality & Risk Focus Operational Efficiency Focus Performance Focus
Timeline
Emerging Lead
State Street
02.2019 - Current
Operation Analyst
J P MORGAN
09.2013 - 01.2019
B.Com - Finance And Accounting
S.R.N.A.E.C, Bangalore University
07.2010 - 01.2013
PUC - Commerce
V.E.P.U.C
07.2008 - 01.2010
SSLC -
St. James High School
06.2005 - 01.2008