Summary
Overview
Work History
Education
Skills
Timeline
TEJAS SAWANT

TEJAS SAWANT

Hospitality Professional
Thane

Summary

Dedicated, hardworking hospitality and facilities professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 13 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings. Food and Beverage Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations and facilities .

Overview

13
13
years of professional experience
3
3
Language

Work History

Cafeteria Manager

CBRE
Mumbai, Maharashtra
12.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Actively responsible for 3 Cafeterias ,events and facilities.
  • Assisting for PAN INDIA events .
  • Carefully interviewed, selected, trained, and supervised staff.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Menu Enhancement on daily basis for cafes and events.
  • Collaborations with various vendors for events.
  • Tracking payments of vendor and team members .
  • Overlooking all facilities in absence Facility Manager.
  • Monthly meetings with client and team members for progress .
  • Part of Kitchen and Facilities audit .
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Operational Restaurant Manager

Park Nest Hotels (IVY Restaurant and Banquets )
Mumbai, Maharashtra
08.2019 - 11.2023
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within IVY RESTAURANT AND BANQUETS .
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversee banquet operation
  • Hiring and training new employees.
  • Oversee operation, logistic and production for 'TOSHIN -CHOCOLATIER PATISSIER.
  • Managed outdoor catering .

Food and Beverage Supervisor

Taj Hotels And Resorts
Mumbai
11.2015 - 08.2018
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Worked with qualified chef to diversify menu with new offerings.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food preparation, production, and plating for quality control.
  • Joined as Food and Beverage Associate as part of PRE -OPENING TEAM for hotel in year 2015 at TAJ SANTACRUZ.
  • PROMOTED as Catering Supervisor in year 2017.
  • EXPOSURE to major TAJ GROUP HOTELS all over india such as, Taj lands end,Taj Mahal Palace, Taj Udaipur, Taj President .
  • Experience in all departments of FOOD AND BEVERAGE such as All Day Dinning ,Specialty Restaurant , Room Service and Banquets.

Food and Beverage Attendant

IHG - Intercontinental Marine Drive
Mumbai
01.2014 - 10.2015


  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service to guest.
  • Assisted with setup and breakdown of events, banquets and room-service to comply with service.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with supervisor and servers to discuss about inventories,menu to maintain smooth operations.
  • Responded to customer inquiries and resolved complaints to establish trust and increase guest satisfaction.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Was part of Pre-Opening Team for Indian restaurant in hotel known as 'Kebab Korner'

Catering Supervisor

Oberoi Flight Service
Mumbai
09.2012 - 05.2013
  • Maintained close working relationships with food and beverage director, head chef and flight manager.
  • Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to flights.
  • Monitored food inventory and supplies to prevent waste.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet company expectations.
  • Coordinated with flight plans ,crew and passengers for any MEAL specifications .

Industrial Trainee

ITC Grand Central
Mumbai
12.2010 - 04.2011
  • Learned about Standard Operating Procedures for hotels.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts within hotel also guest queries.
  • Assisted established hotel staff with operational oversight, business development, and process improvement strategies.
  • Handled day-to-day guest questions via telephone or email or in person.
  • Gained knowledge of company policies, protocols and processes.
  • Requisitioned supplies and equipment to facilitate timely delivery of services for hotel sub departments
  • Was part of outdoor catering team via hotel for ICC WORLD CUP 2011 at Wankhade stadium.

Education

Bachelor of Science - Hotel Management

IHM Gandhinagar, Ahmedabad Gujrat
03-2012

High School Diploma -

R.T.Doshi Jr. CLG., Thane

GPA: 53.67

  • Elected as a Captain of KABBADI team to represent our college for state level,where we finished at 3rd Position in year 2008.
  • Received BEST ALL-ROUNDER STUDENT AWARD for the year.

Middle School Education

New English School, Thane

GPA: 67.07

  • Runner up for state level under 16 BADMINTON championship held at airoli in year 2006.
  • Runner up for under 16 KABBADI team at district level.
  • Awarded BEST STUDENT ALL ROUNDER STUDENT in year 2007.

Skills

  • IT PROFICIENCY
  • Basic computer knowledge and MS-Office Basic
  • P>Food preparation and safety
  • P>Operations management
  • P>Staff Management
  • P>Recruitment
  • P>Point of Sale (POS) system operation
  • P>Recipes and menu planning
  • P>Performance improvement

Timeline

Cafeteria Manager - CBRE
12.2023 - Current
Operational Restaurant Manager - Park Nest Hotels (IVY Restaurant and Banquets )
08.2019 - 11.2023
Food and Beverage Supervisor - Taj Hotels And Resorts
11.2015 - 08.2018
Food and Beverage Attendant - IHG - Intercontinental Marine Drive
01.2014 - 10.2015
Catering Supervisor - Oberoi Flight Service
09.2012 - 05.2013
Industrial Trainee - ITC Grand Central
12.2010 - 04.2011
IHM Gandhinagar - Bachelor of Science, Hotel Management
R.T.Doshi Jr. CLG. - High School Diploma,
New English School - , Middle School Education

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TEJAS SAWANTHospitality Professional