Tejas Seksaria

• Satellite internet services Troubleshooting expert Internet, E-mail and IP setup.
• Expanded customer base through cold calling, networking, and relationship building.

• Pilot team in 2nd Line network department was the 1st ever team in 3 for advisors who were cross trained in technical and retention aspects of the business troubleshooting Handsets and Internet devices
• Working with local vendors and network engineers for handset/device replacement or repair and maintaining active note of outages
• Offering retention plans and upgrades.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Provided feedback from customers to product development team, influencing future product enhancements.

• Home retention department for over 10 years offering retention solutions to homeowners in distress.

• Servicing as a liaison in offering long term resolutions.

• Promoted to analysis and strategic implementation team with over 3 years in approving effective

repayment solutions, working on projects for payoff escalations and cashiering.

• Transitioned to Specialized Home retention department with over 2years in communication with

homeowners simultaneously maintaining and assigning reports for highly escalated and time sensitive data files.

• Host for Litigation and Escalation Teams within the Specialized Home retention department at other company locations.

• Cultivated deep understanding of product features to answer questions and overcome objections.
• Built diverse and consistent sales portfolio.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.