Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
7
7
years of professional experience
Work History
Service Advisor
Modi Mahindra
Mumbai
01.2024 - 09.2024
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Assisted with scheduling appointments for service work to be performed on vehicles.
Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Prepared invoices for services rendered and collected payments from customers.
Resolved customer complaints in an efficient and courteous manner.
Ensured that all customer inquiries were handled promptly and accurately.
Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Developed strong relationships with customers by providing exceptional customer service.
Medical Billing Executive
Infinx healthcare Solution
Mumbai
04.2023 - 12.2023
Developed and implemented billing procedures to ensure accurate and timely payment of claims.
Performed data entry for patient information into the medical billing system.
Reviewed patient accounts for accuracy and completeness of insurance information.
Design and Marketing
Neoseal Enginneering private Limited
Ahmedabad
08.2021 - 12.2022
Created 3D models of mechanical parts using CAD software.
Developed detailed design and development plans for new engineering projects.
Analyzed customer feedback data to recommend design changes and improvements.
Monitored product production processes to ensure quality standards were met.
Internship Student
Indian Central Railway
Mumbai
12.2019 - 12.2019
Developed and implemented communications strategies for various projects.
Participated in brainstorming sessions to generate ideas for campaigns or initiatives.
Analyzed website performance using analytics tools such as Google Analytics.
Site Supervisor
K.K Infra (Contractor of Mahanagar Gas Limited)
Mumbai
08.2017 - 12.2017
Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
Developed plans for preventive maintenance schedules to minimize downtime of production equipment.
Education
Bachelor of Engineering -
Terna Engineering College Navi Mumbai
Mumbai,India
06-2021
Higher Secondary Certificate -
N.E.S Junior College
Mumbai,India
07-2016
Secondary School Certificate -
Bright High School & Junior College
Mumbai,India
06-2014
Skills
Service Estimates
Technical knowledge
Technical Analysis
Computer-Aided Design
Project development
Design management
Project Management
Machine Learning
Languages
Gujarati
First Language
Gujarati
Proficient (C2)
C2
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Accomplishments
Supply Chain Analytics Developed a predictive model based on logistics order and inventory Increase in the business value by 30% using Data science and Analytics.
Robotic Arm In large scale industry(boiler industry) people use various type of component to lift the object from place to another but some time it became difficult so I made a basic robotic arm which work on wire(Rainbow wire). This Robotic arm is rotate 360° which reduce the danger and it's also use to collect the sample or lift the object as per its capacity. The advance type of robotic arm is mostly use in space to collect the object and much more.
Electric Solar Car vehicle Due to high price of petrol and diesel people can't afford a car or they ignore to buy a car so for this we make a solar vehicle which work on solar panel and battery (lithium). This project also help in environment by reducing the pollution and also we made in cheap price due to which people can easily afford it.
Sensor Device In this project we use Arduino, sensor and various other component. This project is use in household purpose and also use in industry purpose. It detect the object and pray a alarm and blink a light due to which we get alert if without permission someone come in the room and much more.
Mini voting Machine (EVM) We made a small voting machine with the help of Arduino, different type of wire, push button and many more. In this we done program and put 2-3 name and we can vote then by using the push button. After the voting it's shows the winning party name.