Tejas Solanki
Sr. Executive Administration
Faridabad
Summary
A responsible and challenging position in the Hospitality & Facility Industry where I can utilize my skills and enhance my performance. To attain utmost satisfaction in the organization through dedicated and honest work related to projects that poses real challenges & to face it with responsibility, either, as an individual or as a team member.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Executive - Facility & Administration
KPMG
Gurugram
04.2023 - Current
- Managing external & enternal event for stakeholders and leadership for KPMG.
- Coordinating with Admin Zonal Leads for PAN India events.
- Maintaining clean and healthy environment in office premises through my Housekeeping Team.
- Taking update on daily work from supporting staff and co-workers w.r.t facilities and upkeep of office.
- Maintaining data for EHS, OHS and ISO Audits for KPMG.
- Solely maintaining the data for waste management.
- Following & Implementing good practices at our premises w.r.t Food Wastage and Staff Welfare.
- Managing safety & security for more than 1500 employees per day.
- Looking after Visitor Management System & Vendor Management System
- Checking all kinds of MIS reports prepared by co-workers.
- Giving assurance payment are timely disbursed to paneled & empaneled vendor.
- Looking after repair and maintenance cost is utilized according to approval.
- Trying to give innovative ideas for people experience.
- Taking initiative in CSR activities with NGO.
- Maintaining good relationship with building Facility team for smooth operation.
- Assuring training for support staff is on time no delay is happening on it.
- Maintaining horticulture at premises.
- Looks after transport & stay of stakeholders and leaders of KPMG.
- Coordinating with Hotels & Event vendor for date , stay, time & availability for Venue.
- Assist in forecasting the annual budget for Administration.
- Giving exit clearances to staff as per their submission.
- Approving the generation of Photo ID card.
- Making sure my team members are happy with me.
- Preparing budget vs actual and getting necessary approval it.
- Initiating surprise audit for third party vendor & food vendor with help of Admin Team.
Executive - Communications & Admin
Cushman & Wakefield
Gurugram
04.2021 - 03.2023
- Maintain office working experience for employees
- Take rounds of the facility regularly to identify issues in Public Relations, Maintenance, Cafeteria etc and initiate immediate rectification actions
- Ensure all inhouse vendors are well trained and knowledgeable according to their profiles
- Schedule meetings for manager & directors
- Calendar Management
- Making presentation for MMR & DMR
- Tracking and resolving the client problems and complaints
- Supervising front office staff and housekeeping persons
- Arranging google meet w.r.t trainings and meetings as per client
- Keeping records of housekeeping and stationery inventories
- Generating MIS reports
- Looking after payment of CAM, Rent & Electricity Invoices
- Ensure cafeteria operations is per SLA
- Event Management
- Keeping decorum of office culture
- Maintaining and supervising the hygiene standards according to client
- Monitoring Service Level Agreement
- Vendor Management
- Negotiation with vendor w.r.t price & quality
- Professional knowledge of MS Excel, Office, Power Point
- Ensuring the safety of employees
- Making travel arrangement for the employees
- Supervising logistics of assets and keeping records for the same
- Client relationship management
- Housekeeping Management
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Identified trends and assessed opportunities to improve processes and execution.
Senior Supervisor
The Trident Hotel
Gurugram
04.2020 - 03.2021
- Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
- Scheduling training calendar for assistants and department as instructed by Manger
- Drives brand values and philosophy in all training and development activities
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
- Observes service behaviors of employees and provides feedback to individuals and/or managers
- Handling and resolving customer/guest issues, feedback and queries
- Supervise the team prepare snag list and resolving the same
- Monitors enrollment and attendance at training classes
- Take rounds of the facility regularly to identify issues in Public Relations, Maintenance, Cafeteria etc
- And initiate immediate rectification actions
- Monitor monthly and quarterly budgets for housekeeping
- Prepare training schedule for contract workers
- Stock and maintain any guest/client supply rooms
- Determine and process all guest complaints
- Check all VIP rooms are ready for arrival
- Check that all common areas are hazard free and ready for guests
- Conduct daily morning meeting and organize all staff daily
- Ensure high level of customer service is maintained at all times
- Assist guests with all questions and reasonable requests
- Maintain clean and tidy work area
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
- Mentored junior team members for accelerated professional growth and skill development.
Floor Incharge
The Trident Hotel
Mumbai
09.2019 - 03.2020
- Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
- Supervising the team of customer care communication issues
- Coordination meetings with vendor for resolution of service issues
- Ensure visitors are promptly attended by the Front Office Executives (FOE)
- Assign duties to the floor housemen and housekeepers
- Inspect each VIP rooms completed by Housekeepers, according to specified room checklist and ensure that they meet the standards of the establishment in terms of cleaning, functional and aesthetic value
- Check stocks of linen and guest supplies and cleaning supplies on floors and ensure timely delivery of soiled linen to laundry and requisition for fresh linen from linen room and guest supplies / cleaning supplies from the stores
- Train team and Housemen for maximum productivity and standards of efficiency
- Submit performance appraisals periodically for each staff under his / her control
- Check all safety systems on the allotted floors
- Liaise with security on security aspects on guest floors
- Provide management advice to Helpdesk operators for escalated issues
- Prepare housekeeping occupancy lists for front Office
- Check all maids' carts to ensure it is well stocked with linen and supplies and as per standards stipulated
- Follow upon maintenance orders sent to Engineering
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Assistant
The Trident Hotel
Gurgaon
02.2017 - 08.2019
Internship Student
Vivanta By Taj
New Delhi
12.2015 - 04.2016
Education
MBA - Human Resource and Production & Operation Management
Swami Vivekanand Subharti University
Meerut 01.2020 - 01.2022
Bsc - Hospitality Administration And Management
Delhi Institute Of Hotel Management
Lajpat Nagar 07.2014 - 03.2017
Senior Secondary School - Commerce With Maths
Delhi Public School
Faridabad 03.2013 - 04.2014
Skills
Leadership
Situation Handling
Training
Persuasion
Knowledge Upgrading
Performance improvement
Growth planning
Operations management
Travel coordination
Operations oversight
Procedure implementation
Staff management
Office management
Administrative support
Accomplishments
- Served as House representative and Class representative in 1st and 2nd year.
- Received appreciation letter at work.
- Guest recognition & remarks on trip advisor.
- Received appraisal 'A' grade at work.
- Played chess at district level.
Personal Information
- Height: 5' 10"
- Weight: 78 Kgs
- Blood Group: B+
- Date of Birth: 03/22/95
- Nationality: Indian
Timeline
Senior Executive - Facility & Administration
KPMG
04.2023 - Current
Executive - Communications & Admin
Cushman & Wakefield
04.2021 - 03.2023
Senior Supervisor
The Trident Hotel
04.2020 - 03.2021
MBA - Human Resource and Production & Operation Management
Swami Vivekanand Subharti University
01.2020 - 01.2022
Floor Incharge
The Trident Hotel
09.2019 - 03.2020
Assistant
The Trident Hotel
02.2017 - 08.2019
Internship Student
Vivanta By Taj
12.2015 - 04.2016
Bsc - Hospitality Administration And Management
Delhi Institute Of Hotel Management
07.2014 - 03.2017
Senior Secondary School - Commerce With Maths
Delhi Public School
03.2013 - 04.2014