Tejasvi Batchu
Accounts Receivable
Hyderabad
Summary
Skilled professional with experience in collections, customer service and credit management. Exceptional interpersonal and problem-solving skills and project management. Effectively mediates customer disputes and collects payment in timely manner.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
Work History
Employee Engagement & Communication Lead
DSM-Firmenich
Hyderabad
01.2023 - Current
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Developed comprehensive employee relations programs and initiatives to increase organizational engagement.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Organized and facilitated employee focus groups to gather feedback and insights.
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Collaborated with managers to identify and address employee relations issues.
Accounts Receivable and Billing Specialist
DSM Shared Services India Pvt Ltd
Hyderabad
04.2019 - 12.2022
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, QuickBooks and Oracle software, SAP to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Generated monthly accounts receivable reports to submit developments for management review.
- Monitored accounts to verify compliance with payment terms and schedules.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Collaborated with customers to resolve disputes.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Assists customers and branches with questions/requests received via phone, email or the bank’s internal Customer Service Tool (CST)
- Manage Letter of Credit process to ensure the prompt payment
Healthcare Claims Subject Matter Expert
Allegis Group (Optum)
Hyderabad
02.2018 - 02.2019
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Conducted full claim investigations and reported updates and legal actions.
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Coordinated with contracting department to resolve payer issues.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Checked documentation for accuracy and validity on updated systems.
SME for Credit & Collections
Genpact(Macgrawhill)
Hyderabad
05.2014 - 02.2018
- Used probing techniques to determine debtors' reasons for delinquency.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Investigated customer credit references and approved credit lines.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Researched billing errors and discrepancies to initiate corrective action.
- Analyzed customer financial records to determine appropriate payment plan.
- Prepared and submitted legal documents to initiate court proceedings.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Used D&Bi software to perform credit appraisals, document verification and loan approvals.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Education
Diploma - Mass Communications & Mass Media
AAFT
New, Delhi 06.2023 - Current
Masters in Commerce - Commerce, Economics
HRD Degree & PG College (OU)
Hyderabad 06.2015 - 06.2017
Bachelor of Commerce - Commerce, Economics & Accounts
Aurora Degree & PG College
Hyderabad 06.2011 - 05.2014
Intermediate - Maths Economics Commerce
New Era Jr College
Hyderabad 06.2008 - 05.2010
Skills
Diversity programs
undefinedCertification
Certification-
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma - Mass Communications & Mass Media
AAFT
06.2023 - Current
Employee Engagement & Communication Lead
DSM-Firmenich
01.2023 - Current
Accounts Receivable and Billing Specialist
DSM Shared Services India Pvt Ltd
04.2019 - 12.2022
Healthcare Claims Subject Matter Expert
Allegis Group (Optum)
02.2018 - 02.2019
Masters in Commerce - Commerce, Economics
HRD Degree & PG College (OU)
06.2015 - 06.2017
SME for Credit & Collections
Genpact(Macgrawhill)
05.2014 - 02.2018
Bachelor of Commerce - Commerce, Economics & Accounts
Aurora Degree & PG College
06.2011 - 05.2014
Intermediate - Maths Economics Commerce
New Era Jr College
06.2008 - 05.2010
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