Tejasvi Pareek

Research and resolve customer chargeback requests for 3 or more dispute reason codes specific to 1 of the supported card brands, utilizing established processes in a multi-client/system environment.
• Adhere to association regulations and apply bank and card industry practices to effectively resolve disputes.
• Gather and analyze cardholder
• account transactions to determine if disputed transactions are covered under federal regulations.
• Organize supporting information and apply appropriate credit/debit adjustments to accounts based on the final result of arbitration.

• Adjusted end-to-end KYC process needs to align with workforce capabilities.
• Conducted KYC formality reports on questionable accounts and transactions.
• Consulted with compliance department to create regulatory reports.
• Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.