Tejaswa Yadav

• Introduced "Knobee Social App in the public to create awareness and to determine the perception and collect feedback by conducting primary research through questionnaires in the market for customer perception
• With following responsibilities: Spreading brand awareness through word-of-mouth marketing techniques Working on various innovative Marketing Strategies to attract users
• Offering exclusive giveaways, promotions, referral schemes of or app Driving brand awareness for the app, Knobee in through on-site
• Conducting successful promotional campaigns at events, college campuses, malls, conferences and face-to-face interacting with people.

- Worked on SAP CRM, I effectively resolved issues and inconsistencies related to customer profiles and installations, ensuring a consistently high level of customer satisfaction. I successfully handled issues and maintained a high level of customer satisfaction.

- Managed all acquisition-related and smart device complaints and inquiries for British Gas customers using several tools like AWB tool and SAP.

- Regularly maintaining efficient communication with clients and consumers to resolve billing concerns, provide accurate information,

and deliver exceptional customer service.

- Handled 8 -10+ client interactions daily.

- Consistently upheld 100% compliance with all office regulations and protocols.

- Managed the end-to-end customer acquisition process, ensuring

accurate data entry, streamlined onboarding, and an exceptional

customer experience.

- Achieved client appreciation for giving production more then daily efficiency and BAU tasks.