Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Tejaswi Nekuri

Tejaswi Nekuri

Hyderabad

Summary

Ambitious customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role. Attentive Back Office Executive with proven success supporting busy business leaders in day-to-day activities. Detail-oriented with excellent communication, coordination, planning and organization skills to promote seamless operations. Maintaining confidentiality in public affairs and documentation to deliver privacy and security.

Overview

2
2
years of professional experience

Work History

Back Office Executive

EXsonicc
Hyderabad
11.2023 - 04.2024
  • Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
  • Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Researched discrepancies in payroll data and provided corrective action when needed.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.

Sport Leader

Decathlon
Hyderabad
02.2023 - 10.2023
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Researched industry news and developments to gain insights into customer preferences.
  • Monitored feedback from customers regarding product quality and suggested improvements accordingly.
  • Collaborated with internal teams such as marketing, engineering, finance, operations., to ensure successful execution of projects.

Customer Service Executive

247.ai
Hyderabad
06.2022 - 01.2023
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Collaborated with other departments to ensure customer satisfaction.
  • Provided technical support when necessary to resolve complex problems.
  • Responded promptly to emails sent by customers seeking assistance.
  • Communicated effectively with team members to ensure timely response times for customers.

Education

High School Diploma -

Narayana Jr Collage
Hyderabad
03-2021

Bachelor of Science - BCA

Omega Degree College
Hyderabad

Skills

  • Billing support
  • Sales Reporting
  • Customer Communication
  • Upselling strategies
  • Sales Strategies
  • Data Entry
  • Upselling
  • Customer engagement and support
  • Customer Relationship Management
  • Issue Escalation
  • Customer queries
  • Customer Retention

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Accomplishments

  • Received Best agent award for outstanding performance on KPI's.
  • Center of Excellence Award for outstanding performance for entire Quarter OND'22

Affiliations

I'm author of fictional sorties.

I host a YouTube Channel with close to 2k Followers.

Timeline

Back Office Executive

EXsonicc
11.2023 - 04.2024

Sport Leader

Decathlon
02.2023 - 10.2023

Customer Service Executive

247.ai
06.2022 - 01.2023

High School Diploma -

Narayana Jr Collage

Bachelor of Science - BCA

Omega Degree College

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Tejaswi Nekuri