Tejaswi Parasapogu
14b, Blackwood Circuit, Cameron Park
Summary
Dynamic Console Operator with proven expertise at 7 Eleven in system monitoring and performance optimization. Skilled in troubleshooting and remote support, I enhanced operational efficiency and reduced downtime. Known for analytical thinking and attention to detail, I fostered strong team collaboration and delivered exceptional customer service, ensuring seamless console operations.
Overview
6
6
years of professional experience
Work History
Console Operator
7 Eleven
Belmore
05.2019 - 09.2025
- Operated console equipment to monitor system performance and track operational metrics.
- Assisted in troubleshooting equipment issues, ensuring minimal disruption to operations.
- Learned safety protocols and best practices for console operation and maintenance.
- Maintained accurate logs of system activity, identifying anomalies for further review.
- Collaborated with team members to enhance communication during operational shifts.
- Supported training initiatives for new operators on console functionalities and procedures.
- Adapted quickly to changes in operational demands, demonstrating flexibility in task execution.
- Contributed to a culture of safety by adhering to established guidelines and reporting hazards promptly.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Enhanced system efficiency by monitoring and maintaining console operations for optimal performance.
- Improved communication between departments by providing timely updates on console status and potential issues.
- Streamlined work processes with the implementation of effective console operation protocols and procedures.
- Supported cross-functional teams with critical information gathered from monitoring system analytics and reporting tools during daily console operations.
- Reacted calmly during times of highly stressed or emergency situations.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
Master of Science - Information Technology
Charles Strut University
Sydney11.2019
Skills
- Software installation
- CCTV camera monitoring
- Remote support
- Data backup management
- Performance optimization
- Data processing
- System monitoring
- Operating system expertise
- CCTV surveillance
- Analytical thinking
- Quality assurance controls
- Help desk support
- Attention to detail
- Critical thinking
- Log updates
Timeline
Console Operator
7 Eleven
05.2019 - 09.2025
Master of Science - Information Technology
Charles Strut University