Tejaswi Patil

• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
• Maintained confidential records and files related to executive operations.
• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Monitored incoming emails and responded accordingly in a timely manner.
• Greeted visitors warmly upon arrival at the office premises.
• Managed all aspects of catering needs for special events hosted by the organization.

Corporate Events Management | Floor Supervision | Lobby Lead

• Prepare and edit correspondence, reports, and presentations
• Coordinate and plan events, such as staff meetings, conferences, among other special events
• Develop and maintain relationships with internal and external stakeholders
• Provide administrative support to other departments within the organization, as needed special projects and other duties as assigned
• Routinely prepare agendas and take detailed minutes of meetings
• Encouraged staff to learn and develop new skills to meet individual and team goals
• Responsible for conducting quality control walk through to address immediate issues and identify areas for improvement when required
• Develop relationships with colleagues and proactively gather information on their needs to identify ISS/Barclays services that ensure total satisfaction
• Scheduled periodic and preventative maintenance, conducted emergency troubleshooting, and ensured maintenance support availability
• Drafting new and improving existing SOP's
• Involved in launching a new Visitor Management System (VMS) project, working closely with our vendor partner from VERIS and key stakeholders from CRES and on-ground security team
• The app launch was a great success, and, together with the Lobby team, we fully transitioned the process to a virtual format, eliminating the need for any manual steps.

• Checked-in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights
• Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats
• Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations
• Assisted customers with special needs and quickly addressed and resolved customer complaints
• Coordinate with supervisor to determine staffing needs for gate and ground operations, including ticket counters and baggage services
• Address and resolve escalated customer concerns, and assist agents to resolve complex issues
• Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency
• Secure gates by communicating with aircraft and relaying messages to ramp and ticket counter
• Delivering high levels of customer service to passengers and those travelling through the airport.

Same as above- Airport daily ground handling operations.